- Location
- Florida City Florida USA
- Address
- 250 East Palm Drive, Space 410, Florida City, FL 33034 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for leather craftsmanship and contemporary design. As part of Tapestry, Coach operates globally across boutiques, concessions and wholesale channels, and emphasizes customer service excellence, product quality and ongoing employee development within a commercially driven creative environment.
Coach seeks a Sales Associate to serve as a front-line brand ambassador delivering personalized shopping experiences across retail and omni-channel platforms. The role combines luxury-retail service excellence, consultative selling, and operational proficiency to drive client loyalty and store performance, with responsibility for meeting personal and team sales goals while maintaining Coach's elevated service standards.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture client data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience (luxury retail preferred)
- Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS)
- Ability to work at a fast pace and lift 25 lb regularly (up to 50 lb occasionally), including climbing, bending, kneeling, and maneuvering sales floor and stockroom
- Strong English language proficiency
- Knowledge of fashion trends and competitors
- Ability to read price and release sheets
- Experience with walkie-talkie use
Skills
Experience
1+ years of sales experience, with luxury retail background preferred. Combination of education and relevant experience will be considered.
Education
No formal education requirement specified; relevant sales or retail experience may substitute for formal credentials.
Workplace
This position is based in Florida City, Florida, USA, within easy reach of Miami.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach blends American craftsmanship with contemporary fashion sensibilities in a fast-paced retail environment. The brand prioritizes customer experience, team collaboration and professional development, offering a workplace where commercial rigor meets creative presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Associate», «Client Advisor», «Brand Ambassador», «Sales Advisor», «Style Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.