Coach Sales Associate III

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach in New York seeks a Sales Associate III to drive luxury boutique sales and client relationships for its flagship store.

Overview

Coach is an American luxury accessories and lifestyle brand known for leather craftsmanship and contemporary design. As part of Tapestry, Coach operates globally across boutiques, concessions and wholesale channels, and emphasizes customer service excellence, product quality and ongoing employee development within a commercially driven creative environment.

Role & Responsibilities

  • Deliver exemplary, personalized client service and build long-term relationships through proactive clienteling and follow-up.
  • Consistently achieve and exceed individual and store sales targets through expert product knowledge and targeted selling techniques.
  • Maintain boutique presentation to brand visual merchandising standards, including window displays, fixture styling and housekeeping.
  • Operate point-of-sale (POS) systems, process transactions, perform cash handling and reconcile sales at shift close.
  • Manage inventory activities: receive, unpack, price, tag and replenish merchandise; participate in stock counts and loss-prevention measures.
  • Support store operations including opening/closing procedures, appointment management and collaboration on promotional events.
  • Coach and mentor junior team members when required; contribute to a collaborative, service-oriented team culture.

Qualifications

  • Demonstrated success in retail sales, ideally within luxury, premium or fashion brands.
  • Proven ability to meet sales objectives and cultivate repeat clients through relationship-driven selling.
  • Flexible availability to work evenings, weekends and holidays as required by boutique operations.
  • Professional presentation, strong communication skills and a customer-first attitude.
  • Legal authorization to work in the United States (if based in the U.S.) or relevant country of employment.

Skills

Clienteling and relationship management Visual merchandising and display execution Point-of-sale (POS) operation and cash handling Inventory management, receiving and stock replenishment Loss-prevention procedures and shrink control Microsoft Office (Excel, Outlook) and basic retail IT literacy Effective cross-selling and upsell techniques

Experience

Typically 2+ years of direct retail sales experience, with at least 1 year in a luxury or premium brand preferred. Experience in clienteling, achieving sales targets and working in boutique environments is highly desirable.

Education

High school diploma or equivalent required; associate degree or vocational training in retail, fashion or business is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American craftsmanship with contemporary fashion sensibilities in a fast-paced retail environment. The brand prioritizes customer experience, team collaboration and professional development, offering a workplace where commercial rigor meets creative presentation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.