Coach Sales Associate III

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury lifestyle brand renowned for leather goods, accessories and ready-to-wear, operating globally through flagship boutiques and department store concessions. The brand is part of the Tapestry group and is recognised for its craftsmanship, product-driven creativity and emphasis on delivering elevated customer experiences across physical and digital channels.

Coach in New York is hiring a Sales Associate III to drive boutique sales and deliver exceptional client experiences.

Role & Responsibilities

  • Deliver an elevated, personalised client experience that drives new and repeat sales through expert product knowledge and relationship-building (clienteling).
  • Achieve and exceed individual and store sales targets through proactive prospecting, follow-up and in-store conversion.
  • Support omnichannel operations including processing e-commerce orders, ship-from-store, click-and-collect and returns with accuracy and timeliness.
  • Execute visual merchandising standards and floor moves to present product assortments consistent with brand directives and seasonal campaigns.
  • Manage transactions, cash handling and POS operations while maintaining precise record-keeping and adherence to loss-prevention procedures.
  • Coach and mentor junior colleagues on selling techniques, clienteling best practices and daily store operations when required.
  • Maintain stockroom organisation, conduct inventory counts and support replenishment to optimise sell-through.

Qualifications

  • Proven track record in luxury or premium retail sales with demonstrable achievement of sales targets.
  • Exceptional interpersonal and communication skills with a polished, client-facing presence.
  • Ability to work a flexible retail schedule including evenings, weekends and peak seasonal periods.
  • Strong attention to detail in merchandising, presentation and transaction handling.
  • Demonstrated capability to build and sustain long-term client relationships (clienteling).
  • Legal right to work in the hiring location.

Skills

Clienteling and relationship management Visual merchandising and product presentation Point-of-sale (POS) systems Omnichannel fulfilment processes (ship-from-store, click & collect) Inventory control and loss-prevention procedures CRM systems (e.g., Salesforce or equivalent) Microsoft Excel for basic reporting and sales tracking

Experience

Minimum of 2 years' experience in luxury or premium retail sales, with proven success in high-value product selling and client relationship development. Experience mentoring peers or supporting floor leadership is advantageous.

Education

High school diploma or equivalent required; post-secondary education in business, retail, fashion or a related field is preferred but not mandatory.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client-centric, creative retail culture rooted in craftsmanship and modern American style. The workplace values teamwork, professional development and a commitment to delivering distinctive, personalised service across on- and offline channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Senior Client Advisor», «Luxury Retail Associate», «Boutique Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.