Coach Sales Associate III
Coach Sales Associate III in New York — join Coach as a Sales Associate III delivering luxury client service and achieving retail sales targets.
Overview
Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear, and is part of the Tapestry family of brands. The label combines contemporary design with artisanal craftsmanship and operates a global retail network that emphasizes elevated client service and brand storytelling.
Role & Responsibilities
- Deliver an exceptional, personalised shopping experience to high-value and walk-in clients, building long‑term relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets and KPIs through consultative selling, cross-selling and upselling of Coach product categories.
- Maintain deep product knowledge across leather goods, accessories and apparel to advise clients on craftsmanship, materials and styling.
- Execute visual merchandising and store presentation standards to reflect brand identity, including window displays, floor sets and replenishment.
- Operate point-of-sale (POS) transactions accurately, manage cash handling and process returns/exchanges in line with company policy.
- Support inventory control activities, receive shipments, conduct stock counts and report discrepancies; uphold loss-prevention procedures.
- Participate in store events, private client appointments and coordinated marketing initiatives to drive traffic and conversion.
Qualifications
- Proven track record of achieving sales targets in luxury or premium retail environments.
- Excellent interpersonal and communication skills with a polished, client-facing manner.
- Strong clienteling ability: experience maintaining client records, follow-ups and appointment management.
- Numerical accuracy and integrity in handling transactions and basic reconciliation.
- Flexible availability including evenings, weekends and peak retail periods; willingness to travel between local stores if required.
Skills
Experience
Typically 3+ years of retail sales experience, preferably within luxury or premium fashion, with demonstrable history of meeting sales KPIs and cultivating repeat clientele.
Education
High school diploma or equivalent; post-secondary studies in fashion, retail or business preferred but not required.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a customer-centric, design-driven retail culture that values craftsmanship, creativity and teamwork. Store teams operate with a commercial mindset while upholding the brand’s elevated service standards and attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.