Coach Sales Associate III
- Location
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 7, 2026
About Coach
Coach is a global American fashion house renowned for its leather goods and accessible luxury design, operating as a principal brand within the Tapestry portfolio. As part of Tapestry, Coach combines heritage craftsmanship with contemporary creative direction and pursues inclusive hiring and talent development across its global retail network.
Coach in Lancaster, PA seeks a part-time Sales Associate III to deliver personalized luxury service and drive omni-channel sales.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, consistently delivering elevated, personalized luxury service in accordance with Coach Guide to Style and Service standards.
- Develop and maintain lasting client relationships through bespoke styling, product expertise and proactive follow-up to drive repeat business and lifetime value.
- Achieve and exceed individual and store KPIs through cross-selling, upselling and the execution of personal sales plans.
- Leverage omni-channel tools — mobile POS, clienteling platforms and social selling (including short-form video) — to capture customer data and convert engagements into sales.
- Execute daily store operations including cash wrap, inventory receiving and processing, replenishment, visual merchandising and online order fulfilment (pick-ups, returns, exchanges).
- Maintain sales-floor and stockroom standards: cleanliness, organisation, stock levels and adherence to POS and asset-protection procedures.
- Support team performance by assisting colleagues across functional tasks, fostering a collaborative environment and participating in brand trainings and initiatives.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience strongly preferred.
- Proven ability to meet sales targets and execute personal sales plans.
- Physical capability to lift regularly 25 lb (up to 50 lb occasionally) and perform routine stockroom and floor tasks (climb, bend, kneel).
- Flexible availability to work nights, weekends, public holidays and peak retail periods.
- High level of professionalism with a customer‑centric demeanor and the ability to manage multiple customers simultaneously.
Skills
Experience
At least 1 year of retail or sales experience; prior experience in luxury retail, omni‑channel selling or social/live‑stream commerce is preferred.
Education
High school diploma or equivalent; a combination of relevant education and professional experience will be considered.
Workplace
This position is based in Lancaster, Pennsylvania, USA, within easy reach of Philadelphia.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach blends heritage craftsmanship with contemporary creative vision and operates within the diverse, brand-driven environment of the Tapestry family. The workplace emphasizes inclusivity, continuous learning and customer-centric performance, supporting employee development through training and collaborative team dynamics.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Style Advisor», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.