Coach Sales Associate III

Overview

Coach is an international luxury fashion house renowned for its leather goods and accessories and is a principal brand within the Tapestry portfolio. The maison emphasizes contemporary American design, craftsmanship, and an omnichannel retail presence while operating within Tapestry's broader commitment to diversity, inclusion, and scalable global growth.

Role & Responsibilities

• Serve as the brand ambassador on the sales floor, delivering elevated, personalized client experiences in accordance with Coach service and style standards.
• Develop and sustain client relationships through tailored styling, product expertise and proactive follow-up to cultivate loyalty and repeat business.
• Achieve personal and store sales targets through cross-selling, upselling and execution of personal sales plans and KPIs.
• Operate Mobile POS and in‑store POS systems to process purchases, returns, exchanges and online order pickups efficiently.
• Use clienteling tools, social selling and short‑form video or live‑stream formats to capture client data and drive omni‑channel engagement.
• Support day‑to‑day store operations including inventory receiving, replenishment, visual merchandising and stockroom management.
• Maintain a well‑merchandised, organized and compliant sales floor; follow asset protection and retail policies.
• Manage multiple customers with high energy and professionalism; adapt selling approach to traffic patterns and business priorities.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and demonstrate continuous improvement.
• Assist teammates across functional areas and foster a collaborative, trust‑based team environment.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven proficiency with POS systems, Mobile POS (iPad/laptop), and basic digital literacy.
• Demonstrated clienteling and data‑acquisition skills; social selling, live‑stream shopping or video demo experience is a plus.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Capable of regular lifting of 25 lb (up to 50 lb occasionally), and performing tasks that require bending, kneeling and climbing.
• Strong English language proficiency.

Skills

Experience

At least one year of customer‑facing retail sales experience; prior exposure to luxury retail and omni‑channel selling, including social selling or clienteling, is preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within a creative, client‑centric culture that emphasizes craftsmanship, inclusivity and collaboration under the Tapestry umbrella. Employees are expected to be adaptive, feedback‑oriented and committed to delivering premium service in an omnichannel retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.