Coach Sales Associate III

About Coach

Coach is an American luxury fashion house renowned for leather goods, handbags and accessories. The brand operates globally as part of the Tapestry portfolio, combining New York heritage with contemporary creativity and a focus on craftsmanship and accessible luxury.

Role & Responsibilities

• Act as a front-line ambassador for the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and tailored recommendations to drive loyalty and repeat business.
• Meet and exceed individual and store KPIs through proactive prospecting, cross-selling, upselling and execution of personal sales plans.
• Use Mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and close omni‑channel sales.
• Operate transactions efficiently (purchases, returns, exchanges, online order pickup) while following POS and asset protection procedures.
• Support daily store operations: cash wrap, inventory processing, replenishment, receiving shipments, stockroom organization and visual merchandising.
• Maintain a high-energy presence on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs.
• Participate in brand initiatives, training programs and inclusion activities; welcome feedback and adapt behavior to improve performance.
• Assist teammates across functional areas and foster a collaborative, trust-based team environment.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to use POS systems and mobile devices (iPad/laptop/Mobile POS); comfortable with basic computer tasks and walkie‑talkie communication.
• Demonstrable clienteling and data-acquisition skills; social media savvy with experience in live-stream shopping or video demos preferred.
• Ability to read price/release sheets and follow retail operating procedures.
• Strong English language proficiency.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Regular ability to lift at least 25 lbs (occasionally up to 50 lbs) and perform physical tasks on the sales floor and in the stockroom.

Skills

Experience

At least 1 year of retail sales experience; prior experience in luxury fashion or with clienteling and omni‑channel retailing is preferred.

Education

High school diploma or equivalent required; post-secondary coursework or vocational training in retail, fashion or related fields is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach emphasizes creativity, inclusivity and a customer-first mindset within a fast-paced retail environment. As part of the Tapestry family, the brand promotes learning, collaboration and career development through structured training and people-focused programs.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.