Coach Sales Associate III

Overview

Coach is a global fashion house known for its leather goods and accessible-luxury accessories, operating under the Tapestry portfolio. Rooted in New York heritage and guided by contemporary creative leadership, the brand emphasizes craftsmanship, modern design, and inclusive storytelling across a global retail footprint.

Role & Responsibilities

• Act as a front-line ambassador of the Coach brand, delivering elevated service in line with Coach Guide to Style and Service standards.
• Build and sustain client relationships through personalized styling, product expertise and proactive follow-up to encourage repeat purchases.
• Drive sales through cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
• Utilize Mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and convert interactions to sales.
• Execute personal sales plans, source new customers and convert leads through timely outreach.
• Maintain high energy on the sales floor, manage multiple customers concurrently and adapt selling techniques to business needs.
• Complete daily operational duties including cash wrap, inventory processing, replenishment and visual merchandising while maintaining brand service standards.
• Process transactions efficiently (sales, returns, exchanges, online order pickups) and follow POS and asset-protection procedures.
• Support inventory cycles: receive shipments, stock shelves, manage product movement and keep stockroom organized.
• Assist teammates across functional areas, foster a collaborative environment and participate in brand training and inclusion initiatives.
• Maintain a calm, professional demeanor; accept feedback and adapt behaviors to continuously improve performance.
• Perform physical tasks required by the role, including regular lifting of at least 25 lbs (occasionally up to 50 lbs), climbing, bending and kneeling.

Qualifications

• Minimum 1+ years of retail sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Familiarity with clienteling practices, data acquisition and CRM-style customer follow-up.
• Social media literacy and experience with social selling, live-stream shopping or video demonstrations preferred.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physical ability to perform stockroom and floor duties, including regular lifting and extended periods on foot.
• Strong English language proficiency.

Skills

Experience

At least 1 year of sales experience is required; prior experience in luxury or fashion retail is preferred. Demonstrated track record of meeting sales targets and executing clienteling activities is an advantage.

Education

High school diploma or equivalent; additional retail- or fashion-related training is preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within Tapestry’s inclusive, development-focused culture that values creativity, customer obsession and direct feedback. The retail environment prioritizes teamwork, professional growth and cross‑channel innovation while maintaining a strong emphasis on brand heritage and contemporary design.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.