Coach Sales Associate II
- Location
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–21.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 1, 2026
About Coach
Coach is a global New York–born fashion house known for leather goods and accessible luxury ready-to-wear. The brand is part of Tapestry, Inc., a global house of brands that emphasizes creativity, inclusivity and commercial rigor. As an employer, Coach combines heritage craftsmanship with contemporary retail operations across a global store footprint.
Coach in Santa Barbara, CA is hiring a Sales Associate II to support store operations, POS transactions and elevated client service.
Role & Responsibilities
- Deliver exceptional, personalized customer service at the cash wrap and on the sales floor, anticipating client needs and creating lasting impressions.
- Operate POS and cash register systems accurately; maintain an organized cash wrap and handle cash/media in accordance with company policy.
- Receive, process, and reconcile shipments and transfers; report inventory discrepancies and maintain stockroom organization and cleanliness.
- Manage stock levels, replenish merchandise on the sales floor, and execute visual merchandising directives and updates.
- Support floor sales activities, confidently respond to customer requests, suggest add-on products and promote gift cards; capture customer information where permitted.
- Uphold housekeeping standards and Loss Prevention guidelines; perform physical tasks including lifting, bending and merchandising.
- Act as a brand ambassador in-store and locally, supporting social media engagement and representing Coach’s values.
Qualifications
- Minimum of 1 year of retail experience (cashiering, stock, or sales); luxury retail experience preferred.
- Current awareness of fashion trends and competitive marketplace activity.
- Proficiency with cash register systems and basic computer devices including iPad, laptop and Mobile POS; ability to use walkie talkie and read price/product release sheets.
- Strong attention to detail, organizational capability and ability to multitask in a high‑volume environment.
- Excellent verbal communication and customer service skills; strong English language proficiency.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), and to climb, bend and kneel as required.
Skills
Experience
At least one year of prior retail experience is required; experience within a luxury retail environment is preferred. A combination of relevant education and experience will be considered.
Education
High school diploma or equivalent preferred; combination of education and retail experience accepted.
Workplace
The successful candidate will be located in Santa Barbara, California, USA, with easy access to Los Angeles.
Compensation
The base compensation for this position ranges from USD 15 to USD 21.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach operates at the intersection of New York heritage and contemporary creativity, with a commercial, inclusive culture shaped by the Tapestry parent company. The workplace emphasizes customer focus, candid feedback, continuous learning and collaborative team performance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Luxury Sales Specialist», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.