Coach Sales Associate II

Overview

Coach is an American luxury fashion house known for its leather goods and accessories and operates under the Tapestry, Inc. portfolio. The brand emphasizes design-led, craft-focused product and an inclusive retail experience; as part of Tapestry, it benefits from shared talent programs, global mobility and investment in employee development.

Role & Responsibilities

• Serve as the frontline ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with brand style and service standards.
• Build and sustain client relationships through styling advice, product knowledge and proactive follow-up to encourage repeat purchases and loyalty.
• Drive sales performance through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
• Execute omni-channel selling activities using Mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert demand.
• Complete daily store operations: transact purchases/returns/exchanges/online pickups, manage cash wrap, process inventory and support replenishment.
• Maintain visual and operational standards on the sales floor and in the stockroom; follow asset-protection, POS and retail policy procedures.
• Support inventory cycles including receiving shipments, stocking, and product movement; assist colleagues across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities while modelling a calm, professional and collaborative demeanour.

Qualifications

• Minimum 1+ year of sales experience; luxury retail experience preferred.
• Proven competency operating POS systems and Mobile POS on devices (iPad/laptop); comfortable using walkie-talkies and reading price/release sheets.
• Demonstrable clienteling and data-acquisition skills; social media savvy with experience in live-stream shopping or video demonstrations preferred.
• Strong English proficiency required for this role (EU applicants noted).
• Ability to work a flexible schedule including nights, weekends, peak seasonal periods and public holidays.
• Ability to lift routinely up to 25 lbs and occasionally up to 50 lbs; capable of bending, climbing and manoeuvring within salesfloor and stockroom environments.

Skills

Experience

At least one year of retail sales experience is required; candidates with prior luxury retail background, clienteling experience and demonstrated social selling or live-stream/shop-by-video experience are strongly preferred.

Education

High school diploma or equivalent; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach promotes a collaborative, design-driven workplace rooted in inclusivity and optimism as part of the Tapestry family. Employees are encouraged to learn on the fly, share creative ideas and participate in development and inclusion initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.