Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York City, NY — Coach seeks a Sales Associate II to deliver luxury client service and drive retail sales.

Overview

Coach is a global luxury fashion house known for contemporary leather goods and accessories. The brand is part of Tapestry, Inc., a lifestyle house that also incubates and supports other premium labels. Coach emphasizes craftsmanship, design-led product development and a customer-centric retail experience across flagship stores and wholesale partners.

Role & Responsibilities

  • Deliver exceptional, personalised service to high-value and walk-in clients, driving both conversion and average transaction value.
  • Build and maintain client relationships through proactive outreach, clienteling and CRM activities to maximise lifetime value.
  • Meet and exceed individual and store sales targets, participating in promotions, events and traffic-driving initiatives.
  • Maintain visual merchandising and product presentation to brand standards; execute floor moves and replenishment.
  • Process sales transactions accurately, including payment handling, returns and gift wrap; reconcile cash and POS records.
  • Support inventory control activities including receiving, stock counts and loss-prevention practices.
  • Collaborate with store leadership and cross-functional teams on launches, training and store KPI analysis.

Qualifications

  • Minimum secondary education; vocational or tertiary training in retail, fashion or business preferred.
  • Proven track record in luxury or premium retail sales, ideally 2+ years in a client-facing role.
  • Strong interpersonal skills with polished verbal presentation and professional grooming.
  • Numerical accuracy and experience handling cash, card and POS transactions.
  • Availability to work flexible retail hours including evenings, weekends and peak seasonal periods.

Skills

Clienteling Luxury retail sales Visual merchandising Inventory control Cash handling Point of Sale (POS) operation Upselling and cross-selling Merchandise replenishment

Experience

Typically requires at least 2 years of direct luxury or premium retail sales experience with demonstrable achievement against sales targets and experience in client relationship management.

Education

High school diploma or equivalent; vocational training or degree in retail, fashion, or business preferred.

Workplace

The successful candidate will be located in New York City, New York, USA. 39 luxury roles are listed in New York City on Cerulean, 11 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a design-driven, customer-focused retail culture with an emphasis on craftsmanship and contemporary luxury. As part of Tapestry, the brand promotes collaborative development and career mobility across retail and corporate functions while maintaining a fast-paced store environment centered on elevated client service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.