Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate II in New York, NY — deliver luxury client service and drive in-store sales for Coach.

Overview

Coach is an American luxury fashion house known for leather goods, accessories and contemporary ready-to-wear. As part of the Tapestry group, Coach operates a global network of freestanding stores, concessions and digital channels, combining heritage craftsmanship with modern brand positioning and retail excellence.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build lasting relationships with high-value and repeat customers.
  • Drive store sales and achieve individual and team KPIs through proactive clienteling, client outreach and follow-up.
  • Conduct on-floor merchandising and visual standards execution to maintain brand presentation and product integrity.
  • Operate the point-of-sale, process transactions accurately and adhere to cash-handling and loss-prevention procedures.
  • Maintain up-to-date product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
  • Support inventory management activities including stock replenishment, receiving deliveries and assisting with stocktakes.
  • Collaborate with store leadership to develop sales initiatives, client events and in-store activation.

Qualifications

  • Minimum 2 years retail sales experience, preferably within luxury or premium fashion brands.
  • Proven track record meeting or exceeding sales targets and delivering high-quality client service.
  • Strong interpersonal skills, polished presentation and the ability to build rapport with a discerning clientele.
  • Flexible availability including evenings, weekends and peak trading periods; reliable punctuality.
  • Right to work in the country of employment.

Skills

Clienteling and relationship management Visual merchandising and brand standards POS operation and cash handling Inventory control and stock replenishment Upselling and consultative selling

Experience

At least two years of retail sales experience, with demonstrated success in a luxury or premium retail environment preferred. Experience in clienteling and meeting individual sales targets is expected.

Education

High school diploma or equivalent; vocational or tertiary education in retail, fashion or business is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a modern-luxury retail culture that values craftsmanship, creativity and commercial rigor. The brand emphasises collaborative teamwork, continuous development and delivering a personalised client experience across physical and digital touchpoints.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.