Coach Sales Associate II

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Seniority Junior
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Coach Sales Associate II in New York, NY — luxury retail role delivering personalised client service and supporting boutique sales targets.

Overview

Coach is a contemporary American luxury house known for its leather goods, handbags and ready-to-wear collections. The brand operates globally and is part of Tapestry, Inc., a portfolio of accessible luxury labels. As an employer, Coach emphasizes craftsmanship, elevated client service and retail excellence across its boutiques and flagship stores.

Role & Responsibilities

  • Deliver an elevated, personalised client experience that reflects Coach’s luxury standards and brand DNA.
  • Achieve and exceed individual and store sales targets through proactive clientelling and relationship development.
  • Maintain expert product knowledge across leather goods, accessories and seasonal collections to inform and advise clients.
  • Execute visual merchandising and floor standards to ensure presentations align with seasonal directives and brand guidelines.
  • Operate the point-of-sale (POS) system accurately; process sales transactions, returns and exchanges while ensuring cash-handling integrity.
  • Support inventory management activities including stock replenishment, cycle counts and shrinkage prevention procedures.
  • Collaborate with store leadership on client outreach, events, and follow-up to nurture long-term client loyalty.
  • Participate in training sessions, team meetings and brand initiatives to continually develop selling skills and product expertise.

Qualifications

  • Minimum 1–2 years of retail sales experience, ideally within a luxury, premium or fashion environment.
  • Demonstrated track record of meeting or exceeding sales targets and cultivating repeat clients.
  • Strong interpersonal skills with the ability to build rapport and provide consultative service to discerning clients.
  • Reliable work authorization for the role’s location and flexibility to work evenings, weekends and peak retail periods.
  • Professional presentation and commitment to upholding brand standards in appearance and service.

Skills

Clienteling and relationship management Visual merchandising and store presentation Point-of-sale (POS) systems Customer relationship management (CRM) platforms Cash handling and basic till reconciliation Inventory control and stock management Loss prevention awareness Effective verbal communication and consultative selling

Experience

1–2 years of progressive sales experience in luxury or premium retail, with proven success in client development and meeting sales objectives.

Education

High school diploma or equivalent; tertiary study in fashion, business or a related discipline is advantageous but not required.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-centric, collaborative retail culture rooted in craftsmanship and contemporary design. Teams operate in a fast-paced environment where professional development, training and a commitment to elevated service are central to daily operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.