Coach Sales Associate II
Coach Sales Associate II in New York — boutique retail role focused on luxury clienteling, sales and merchandising.
Overview
Coach is an American luxury fashion house known for elevated leather goods and contemporary accessories. As part of Tapestry, Inc., Coach operates global boutiques and embraces craftsmanship, modern design and customer-centric retailing across its network of stores.
Role & Responsibilities
- Deliver an exceptional luxury retail experience through personalised clienteling and attentive service to drive sales and loyalty.
- Achieve and exceed individual and store sales targets while accurately processing transactions and maintaining point-of-sale procedures.
- Maintain expert product knowledge across leather goods, accessories and ready-to-wear to advise clients and upsell relevant assortments.
- Support visual merchandising standards: maintain curated displays, ensure store presentation and execute seasonal floor moves.
- Manage inventory and stockroom activities, including receiving, replenishment, stock counts and shrink prevention.
- Capture and update client data in CRM, follow up on leads, and coordinate after-sales service and repairs as required.
- Collaborate with the store team on promotions, events and loss-prevention procedures to support operational excellence.
Qualifications
- High school diploma or equivalent; post-secondary study in fashion, retail or business preferred.
- Demonstrable retail sales aptitude with a focus on delivering luxury service and achieving commercial objectives.
- Flexible availability including nights, weekends and holidays; ability to work a retail shift pattern.
- Professional presentation, polished communication skills and a client-first demeanour.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably with a luxury, premium or designer brand, demonstrating consistent achievement of sales targets and proficiency in customer service.
Education
High school diploma or equivalent; coursework or diploma in fashion, retail management or related field is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a client-focused, design-driven retail culture within the broader Tapestry group, emphasising craftsmanship, creativity and commercial rigor. Teams are expected to combine polished service with a collaborative, performance-oriented approach to retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.