Coach Sales Associate II
Coach — Sales Associate II in New York. Luxury retail role focused on clienteling, sales performance and visual merchandising.
Overview
Coach is an American luxury house renowned for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, Coach combines heritage craftsmanship with contemporary design and operates a global retail network that emphasizes elevated client service and product expertise.
Role & Responsibilities
- Deliver exceptional, personalised client service to meet and exceed sales targets through proactive clienteling and relationship development.
- Drive sales performance by converting traffic, managing the sales process from greeting through close, and executing follow-up activity to cultivate repeat business.
- Maintain visual merchandising standards and store presentation to reflect the brand’s aesthetic and promotional calendar.
- Operate point-of-sale (POS) systems, process transactions, returns and exchanges, and ensure accurate cash handling and reconciliation.
- Support inventory control activities including stock replenishment, receiving, and cycle counts to minimise shrink and ensure stock integrity.
- Collaborate with store leadership on KPI performance, promotional execution, and local marketing initiatives.
- Adhere to loss-prevention procedures, brand policies and service protocols to safeguard the client experience and store assets.
Qualifications
- Proven retail sales ability, preferably within luxury goods, demonstrating a consistent record of meeting or exceeding targets.
- Strong interpersonal and communication skills with a client-focused demeanour and persuasive selling technique.
- Flexible schedule with availability for evenings, weekends and peak retail periods.
- Ability to stand and perform physical tasks for extended periods; comfortable handling merchandise and stock.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of retail sales experience; luxury or premium brand experience preferred. Demonstrable track record of individual sales contribution and client development.
Education
High school diploma or equivalent; vocational training in retail, fashion or visual merchandising is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach cultivates a client-centric, design-forward culture that blends artisanal craftsmanship with modern retailing. As part of the Tapestry family, the brand values collaboration, professional development and an inclusive environment that supports creativity and service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.