Coach Sales Associate II
Coach in New York seeks a Sales Associate II to deliver luxury client service, drive sales and support store operations.
Overview
Coach is an American luxury leather-goods and lifestyle brand known for modern craftsmanship, accessible luxury and refined ready-to-wear and accessories. As part of Tapestry, Inc., Coach combines heritage design with contemporary retail experiences across flagship stores and wholesale channels worldwide.
Role & Responsibilities
- Deliver personalised clienteling and exceptional in-store service to build long-term client relationships and drive repeat business.
- Achieve individual and team sales targets and KPIs through consultative selling, cross-selling and proactive outreach to VIP and potential clients.
- Maintain brand presentation and visual merchandising standards, executing floor moves, window displays and product rotations to maximise sell-through.
- Operate point-of-sale systems accurately, handle transactions, process returns/exchanges and ensure secure cash handling and reconciliation.
- Support inventory control activities, including receiving, stock replenishment, cycle counts and loss-prevention procedures.
- Collaborate with store leadership on local marketing initiatives, client events and product launches; participate in training and development programmes.
Qualifications
- Proven retail sales experience, preferably in luxury, premium fashion, leather goods or accessories.
- Strong interpersonal and communication skills with an aptitude for consultative selling and client relationship management.
- Ability to work a flexible schedule including evenings, weekends and holidays; reliable attendance and punctuality.
- Professional presentation and adherence to brand standards; ability to represent the Coach aesthetic and service values.
- Right to work in the hiring country.
Skills
Experience
Typically 1–3 years of frontline retail experience, with a demonstrable sales record in luxury or premium retail environments preferred.
Education
High school diploma or equivalent; post-secondary studies in fashion, retail management, merchandising or business are advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach fosters a design-led, client-centric retail culture that values craftsmanship, collaboration and professional development. Employees are expected to uphold refined service standards while contributing to a dynamic, team-oriented store environment within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.