Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York, NY — Join Coach as a Sales Associate II to deliver luxury client service and drive retail sales.

Overview

Coach is an American luxury accessories and lifestyle brand known for its leather goods and contemporary ready-to-wear. As part of the Tapestry group, Coach combines heritage craftsmanship with modern design, operating global retail, wholesale and digital channels and offering career paths across store operations, merchandising and brand management.

Role & Responsibilities

  • Deliver exemplary, personalised client service that fosters long-term relationships and client retention in a luxury retail environment.
  • Achieve and exceed individual and store sales targets through proactive clientelling, upselling and conversion of walk-in traffic.
  • Maintain elevated standards of visual merchandising and product presentation in accordance with brand guidelines.
  • Operate point-of-sale systems, process transactions, handle returns and ensure accurate cash handling and record-keeping.
  • Support inventory control and stock replenishment, participate in stock counts and maintain back‑of‑house organisation.
  • Stay product‑knowledgeable across leather goods, accessories and seasonal collections and communicate features and craftsmanship to clients.
  • Participate in training initiatives, team meetings and local store events to drive traffic and enhance the client experience.
  • Uphold loss-prevention, safety and operational procedures to protect brand assets and provide a secure shopping environment.

Qualifications

  • Proven retail sales experience, preferably within premium or luxury fashion accessories.
  • Demonstrable clientelling ability and a track record of meeting or exceeding sales targets.
  • Excellent interpersonal skills, professional presentation and a customer-first mindset.
  • Comfort with point-of-sale technology and basic cash-handling procedures.
  • Availability to work retail hours including weekends, evenings and seasonal peak periods.

Skills

Clientelling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory control Product knowledge — leather goods and accessories Sales techniques and upselling

Experience

Typically 2+ years of sales experience in luxury or premium retail, with proven success in client relationship management and achieving sales targets; experience in accessories or leather goods preferred.

Education

High school diploma or equivalent; vocational training in retail, sales or hospitality is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach fosters a design-led, client-centric retail culture where craftsmanship and modern luxury intersect. Employees are expected to deliver polished service, work collaboratively in fast-paced stores and represent the brand’s dedication to quality and contemporary style.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.