Coach Sales Associate II

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Seniority Junior
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Coach is hiring a Sales Associate II in New York, NY — deliver luxury client service, meet sales targets and uphold brand presentation in a flagship boutique.

Overview

Coach is an American luxury fashion house best known for its leather goods, handbags and accessories. As part of the Tapestry group, Coach operates an international retail network and wholesale channels, combining heritage craftsmanship with contemporary design. The brand emphasizes client-focused retailing, visual excellence and ongoing development for frontline talent.

Role & Responsibilities

  • Deliver elevated, personalised client service to cultivate long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive clientelling and consultative selling.
  • Maintain intimate product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
  • Execute visual merchandising standards and floor moves to ensure the boutique reflects brand presentation guidelines.
  • Process sales transactions, returns and exchanges accurately using the store POS; manage cash handling and receipts.
  • Support inventory management activities including stock replenishment, receiving and cycle counts.
  • Adhere to loss-prevention protocols and store operational procedures while maintaining a polished professional appearance.
  • Collaborate with the store team to meet operational targets, assist with events and contribute to a positive in-store atmosphere.

Qualifications

  • Minimum 1–2 years of retail experience; luxury or premium fashion experience strongly preferred.
  • Demonstrable track record of meeting sales targets and delivering consultative client service.
  • Excellent interpersonal and communication skills with a confident, service-oriented demeanour.
  • Flexible availability including weekends, evenings and holiday periods.
  • Legal right to work in the hiring country.

Skills

Clienteling and relationship-building Visual merchandising Point-of-sale (POS) transactions and cash handling Upselling and cross-selling techniques Inventory control and stock management Brand and product knowledge for luxury leather goods Loss prevention awareness Team collaboration and task prioritisation

Experience

Typically requires 1–2 years of direct retail experience, preferably within luxury or premium fashion brands, with a proven ability to meet sales KPIs and develop client relationships.

Education

High school diploma or equivalent; vocational training or retail/fashion-related coursework preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, fast-paced retail culture that values craftsmanship, presentation and personal development. Teams operate collaboratively with a focus on mentorship, sales excellence and delivering thoughtfully curated experiences to a discerning clientele.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.