Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York, NY — client-facing luxury retail role at Coach's boutique focused on sales, clienteling and merchandising.

Overview

Coach is an American luxury fashion house known for its leather goods and contemporary accessories. As part of the Tapestry group, Coach combines handcrafted heritage with modern design sensibilities and operates a global network of flagship boutiques and wholesale partners, offering structured retail career paths and learning opportunities for sales professionals.

Role & Responsibilities

  • Deliver exceptional, bespoke client service to cultivate long-term relationships and achieve individual and store sales targets.
  • Execute proactive clienteling using appointment management, follow-ups and personalized recommendations to drive repeat business.
  • Maintain in-store merchandising standards, ensuring product presentation, window displays and stock levels meet brand directives.
  • Operate point-of-sale systems, perform cash handling and complete daily sales reconciliation with accuracy and discretion.
  • Support inventory processes including receiving, tagging, replenishment and cycle counts to preserve stock integrity.
  • Contribute to loss-prevention efforts by adhering to security procedures and reporting discrepancies promptly.
  • Collaborate with store leadership on promotional events, product launches and local marketing initiatives to maximize traffic.
  • Coach and mentor less-experienced colleagues when required, modeling brand behaviour and selling techniques.

Qualifications

  • Minimum 2 years of retail sales experience; luxury or premium-brand background strongly preferred.
  • Proven track record of meeting or exceeding sales targets and building repeat clientele.
  • Exceptional interpersonal and communication skills with a polished, client-facing manner.
  • Availability to work a retail schedule including evenings, weekends and peak season periods.
  • Legally authorized to work in the country of employment.

Skills

Clienteling and relationship management Visual merchandising and product presentation Point-of-sale (POS) operations and cash handling Inventory management and stock control Upselling and consultative selling techniques Loss-prevention awareness

Experience

Typically requires at least two years of hands-on retail experience, ideally within a luxury or premium lifestyle brand, demonstrating consistent sales performance and client development.

Education

High school diploma or equivalent; vocational or retail-related coursework preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a design-led, client-centric retail culture rooted in American craftsmanship and modern luxury. The workplace emphasizes collaboration, personal development and professional mentorship within the broader Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.