Coach Sales Associate II
Coach Sales Associate II in New York — join a global luxury brand to deliver exceptional client service and drive retail sales.
Overview
Coach is an American luxury lifestyle brand within the Tapestry, Inc. portfolio, recognised for its leather goods, accessories and elevated ready-to-wear. As an employer, Coach blends heritage craftsmanship with contemporary design and operates a global retail network that emphasises client experience, visual presentation and professional development for store teams.
Role & Responsibilities
- Deliver an elevated, personalised client experience through proactive clienteling, upselling and follow-up to build long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and product knowledge.
- Maintain pristine visual merchandising standards and execute floor moves, displays and seasonal resets in accordance with brand directives.
- Process transactions accurately using the point-of-sale system and manage cash handling, returns and refunds with attention to compliance and loss prevention.
- Support inventory control activities including stock receiving, replenishment, cycle counts and shrinkage mitigation.
- Participate in store events, product launches and local marketing initiatives to drive traffic and brand awareness.
- Collaborate with store leadership on daily operations, team communication and ad-hoc tasks to ensure a seamless client experience.
Qualifications
- Proven aptitude for client-focused retail sales; demonstrable track record of meeting or exceeding sales targets is preferred.
- Excellent interpersonal and verbal communication skills with the ability to build rapport across diverse clientele.
- Flexible availability, including evenings, weekends and holiday periods.
- Strong numeracy, attention to detail and proven capability in cash handling and transaction accuracy.
- Legal right to work in the hiring country.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably within premium or luxury brands; experience in clienteling and achieving sales targets is desirable.
Education
High school diploma or equivalent; vocational or further study in retail, fashion or hospitality is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a collaborative, customer-centric retail culture that values craftsmanship, design sensibility and commercial performance. Store teams operate in a structured environment with clear brand standards and opportunities for skill development and internal progression.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.