Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York — boutique retail role delivering luxury client service and achieving sales targets.

Overview

Coach is an American luxury fashion house known for its leather handbags, accessories and ready-to-wear. As part of the Tapestry group, the brand operates a global retail network and emphasizes craftsmanship, design-led product development and premium client service across boutiques and flagship stores.

Role & Responsibilities

  • Deliver exemplary, personalised client service and build long-term relationships through active clienteling and follow-up.
  • Achieve or exceed individual and store sales targets and KPIs through consultative selling and product storytelling.
  • Maintain boutique presentation and visual merchandising standards, including window displays, product placement and seasonal resets.
  • Process transactions accurately using point-of-sale systems; handle cash, receipts and end-of-day reconciliation according to policy.
  • Support inventory operations: receive, stock, cycle-count and report discrepancies; assist with stockroom organisation and replenishment.
  • Participate in in-store events, product launches and VIP appointments to enhance brand presence and sales.
  • Uphold loss-prevention procedures, brand compliance and operational policies at all times.

Qualifications

  • Proven retail experience in luxury fashion or specialty boutiques, preferably 1–3 years or more.
  • Demonstrable record of meeting sales targets and delivering high-touch customer service.
  • Excellent interpersonal skills with the ability to build rapport and manage a varied client portfolio.
  • Flexible availability including evenings, weekends and holiday trading periods.
  • High school diploma or equivalent; vocational or retail sales training is an advantage.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling and transaction reconciliation Inventory management Product knowledge (luxury leather goods and accessories) Loss prevention procedures Effective written and verbal communication

Experience

Typically requires 1–3 years of direct retail experience in a luxury or premium brand environment with a proven sales track record and familiarity with boutique operations.

Education

High school diploma or equivalent; vocational retail or sales training preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a collaborative, design-driven retail culture where craftsmanship and client experience are paramount. Employees operate in a fast-paced, customer-facing environment that values attention to detail, mentorship and diversity across teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.