Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate II to deliver luxury client service, drive retail sales and support store merchandising.

Overview

Coach is an American luxury fashion house known for refined leather goods, accessories and ready-to-wear. As a member of the Tapestry group, Coach operates an extensive global retail network and emphasizes craftsmanship, design-led product development and elevated client experiences. The brand offers career pathways across retail, product and corporate functions within an international luxury portfolio.

Role & Responsibilities

  • Deliver exceptional, personalized client service through proactive clienteling to acquire, retain and grow high-value customers.
  • Achieve and exceed individual and store sales targets and KPIs through consultative selling and upselling of product and services.
  • Manage POS transactions, returns and exchanges accurately while maintaining cash-handling and loss-prevention procedures.
  • Maintain visual merchandising standards, ensure store presentation aligns with brand guidelines and execute product launches.
  • Support inventory activities including stock replenishment, receiving shipments, cycle counts and store-level stock control.
  • Collaborate with store leadership on local marketing, events and client outreach; contribute to a high-performing sales floor culture.

Qualifications

  • Proven track record of retail sales, preferably within luxury or premium fashion.
  • Strong clienteling and relationship-building capabilities with a service-oriented mindset.
  • Excellent verbal communication, numeracy and problem-solving skills.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Professional appearance and comportment consistent with a luxury retail environment.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Inventory management Cash handling Product knowledge of leather goods and accessories Loss-prevention awareness

Experience

Preferably 2+ years of retail experience, with previous exposure to luxury or premium brands and demonstrable sales performance against targets.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion or hospitality is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a service-driven retail culture that values craftsmanship, personal style and client relationships. The brand emphasizes development and mentorship within a collaborative, results-oriented store environment and benefits from the resources of the Tapestry luxury portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.