Coach Sales Associate II
Coach Sales Associate II in New York, NY — Coach seeks a Sales Associate II to deliver luxury client service and meet store sales targets.
Overview
Coach is an American luxury house known for its leather goods and modern approach to heritage craftsmanship. Operating globally as part of Tapestry, Inc., the brand combines a design-led product ethos with an omnichannel retail footprint and a focus on elevated client service.
Role & Responsibilities
- Deliver an elevated, client-focused sales experience consistent with luxury retail standards and Coach brand values.
- Achieve individual sales targets and contribute to store performance through effective client acquisition and retention strategies.
- Cultivate and maintain client relationships via proactive clienteling, follow-up communications and personalised service.
- Demonstrate deep product knowledge and translate brand storytelling into persuasive selling propositions.
- Operate the point-of-sale system, process transactions accurately, handle cash and maintain till reconciliation procedures.
- Support visual merchandising standards, ensure merchandise presentation meets brand guidelines, and assist with stock replenishment.
- Adhere to loss-prevention protocols, store security procedures and company compliance requirements.
- Participate in store events, VIP appointments and omnichannel fulfilment activities (click-and-collect, returns handling) as required.
Qualifications
- Proven retail sales aptitude with demonstrable results in meeting sales targets.
- Experience in luxury or premium retail environments is strongly preferred.
- Excellent interpersonal skills with the ability to build rapport and deliver discreet, personalised client service.
- Reliable, punctual and able to work flexible retail hours including weekends and holidays.
- Basic numeracy for cash handling and transaction processing; attention to detail in merchandising and stock tasks.
Skills
Experience
Typically 1–3 years of retail experience, preferably within a luxury or premium brand; demonstrated track record of achieving sales targets and delivering high-touch client service.
Education
High school diploma or equivalent; vocational training or coursework in retail, fashion, or customer service is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach fosters a design-led, client-centric culture rooted in craftsmanship and contemporary luxury. As part of the Tapestry group, the brand values collaboration, professional development and a polished retail experience across its global store network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.