Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York, NY seeks a Sales Associate II to deliver luxury client service and achieve sales targets in a flagship boutique.

Overview

Coach is an American luxury house renowned for its leather goods and contemporary accessories. Operating as part of Tapestry, Inc., the brand blends craftsmanship with modern design and maintains a global retail footprint. As an employer, Coach emphasizes client-focused retail excellence and professional development within a heritage-driven, fashion-forward environment.

Role & Responsibilities

  • Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business.
  • Meet and exceed individual and store sales targets through active selling, upselling, and cross-selling of leather goods and accessories.
  • Execute clienteling activities including follow-ups, appointment management and maintaining accurate client records to maximise lifetime value.
  • Maintain visual merchandising standards and floor presentation consistent with brand guidelines to optimise product storytelling.
  • Operate point-of-sale (POS) systems, process transactions accurately and manage cash handling procedures.
  • Support inventory management activities including stock replenishment, receiving, cycle counts and shrink prevention.
  • Contribute to store operations including opening/closing procedures, loss prevention and teamwork to ensure a high-functioning boutique environment.

Qualifications

  • Proven retail sales experience, ideally within a luxury or premium fashion environment.
  • Demonstrable ability to build rapport with discerning clientele and to close sales.
  • Strong numeracy and attention to detail for transaction accuracy and inventory control.
  • Flexible availability including evenings, weekends and public holidays as required by retail schedules.
  • Legal right to work in the country of employment.

Skills

Clienteling and relationship management Visual merchandising and product presentation Point-of-sale (POS) operation and cash handling Inventory control and stock management Effective verbal communication and active listening Loss prevention awareness and store operational discipline

Experience

Typically 1–3 years of hands-on retail sales experience, with preference for candidates who have worked in luxury or premium fashion boutiques and demonstrated consistent sales performance and client development.

Education

High school diploma or equivalent; post-secondary coursework in retail, fashion, or business is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-centric culture grounded in craftsmanship and modern luxury. The brand values collaborative teams, professional growth, and a polished retail environment where employees are encouraged to develop product expertise and build long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.