Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate II to drive boutique sales, deliver luxury client service and uphold brand standards.

Overview

Coach is an American luxury house known for its craftsmanship in leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of modern luxury brands, and operates a worldwide retail network that emphasizes elevated client service, creative design and commercial excellence.

Role & Responsibilities

  • Deliver exceptional, personalised client experiences to drive store revenue and long-term client retention.
  • Achieve and exceed individual and store sales targets and KPIs through proactive prospecting, clienteling and follow-up.
  • Maintain boutique visual merchandising and product presentation to brand standards, ensuring a compelling floor environment.
  • Operate point-of-sale systems, process transactions, returns and exchanges accurately, and perform end-of-day reconciliation as required.
  • Build and manage a personal client book; schedule appointments and support private client events and trunk shows.
  • Support stockroom operations including inventory intake, replenishment, stock counts and shrink prevention procedures.
  • Collaborate with the store leadership team to execute promotions, seasonal launches and local marketing initiatives.
  • Adhere strictly to brand policies, loss prevention protocols and retail compliance requirements.

Qualifications

  • Minimum high school diploma or equivalent; vocational training in retail, fashion or luxury sales preferred.
  • Proven track record of delivering measurable sales results in a retail or luxury environment.
  • Strong interpersonal skills with demonstrated ability to build rapport and long-term client relationships.
  • Excellent verbal communication and polished presentation appropriate for a luxury brand.

Skills

Clienteling and relationship management Retail sales techniques and upselling Visual merchandising implementation Point-of-sale (POS) operation and cash handling Inventory management and stockroom procedures Loss prevention awareness Event support and private client servicing

Experience

Typically 2+ years of retail sales experience, preferably within luxury or premium brands, with demonstrable achievement of sales targets and client development.

Education

High school diploma or equivalent. Formal retail, merchandising or luxury sales training is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a client-centric, performance-driven retail culture that balances commercial ambition with creative heritage. Employees are expected to demonstrate refined customer service, a collaborative mindset and pride in craftsmanship in a fast-paced boutique environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.