Coach Sales Associate II

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is a leading American luxury fashion house specialising in premium leather goods and accessories, operating globally as part of Tapestry, Inc. The brand combines artisanal craftsmanship with contemporary design and maintains a commercially driven retail network across flagship stores, boutiques, and wholesale channels.

Coach in New York seeks a Sales Associate II to drive luxury leather goods sales and cultivate client relationships.

Role & Responsibilities

  • Drive sales of Coach product categories through proactive client engagement, personalized clienteling, and achievement of individual and store targets.
  • Cultivate and maintain long-term client relationships including follow-up communications, appointments, and after‑sales service.
  • Deliver elevated in-store experiences consistent with brand standards, including visual merchandising, product presentation, and store upkeep.
  • Operate point-of-sale systems accurately: process transactions, returns, exchanges and maintain cash-handling integrity.
  • Support inventory control activities: receiving, restocking, stock counts and loss-prevention protocols.
  • Collaborate with the store team on marketing initiatives, client events, and local sales campaigns.
  • Maintain thorough product knowledge across leather goods, accessories and seasonal collections to advise clients effectively.
  • Adhere to corporate policies for service standards, brand protection and compliance with legal and safety requirements.

Qualifications

  • Proven retail sales experience; preferably 1–3 years in luxury fashion, accessories or leather goods.
  • Demonstrated ability to meet or exceed sales targets through consultative selling and clienteling.
  • Excellent interpersonal and communication skills with a polished, client-facing demeanour.
  • Availability to work retail hours including evenings, weekends and peak seasonal periods.
  • High school diploma or equivalent; formal hospitality, retail or fashion qualification is an advantage.
  • Strong attention to detail and ability to maintain presentation and operational standards in a fast-paced environment.

Skills

Clienteling Consultative selling Visual merchandising Inventory control Cash handling and POS operation Loss prevention awareness Product knowledge — leather goods and accessories Event support and guest experience management

Experience

Typically 1–3 years of frontline retail sales experience, with preference for candidates who have worked in luxury or premium fashion environments and who can demonstrate consistent sales performance and client relationship building.

Education

High school diploma or equivalent; post-secondary coursework or certification in retail, fashion, or hospitality is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach blends heritage craftsmanship with contemporary retail energy; the workplace emphasises impeccable client service, visual excellence and commercial performance. As part of Tapestry, the brand fosters professional development and collaboration within a global luxury portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.