Coach Sales Associate II
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for craftsmanship in leather goods, accessories and ready-to-wear. The brand is part of the Tapestry, Inc. portfolio and operates a global retail network that blends contemporary design with heritage techniques. As an employer, Coach emphasizes product expertise, elevated client service and omnichannel retail standards across its stores.
Coach in New York seeks a Sales Associate II to deliver luxury client service and drive in-store sales.
Role & Responsibilities
- Deliver exceptional, personalised service to high-value clients and cultivate long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling and product knowledge.
- Conduct transactions accurately using the store POS, manage cash and complete end-of-day reconciliation procedures.
- Maintain visual merchandising standards and merchandise presentation to brand guidelines, including window and floor displays.
- Manage inventory activities including stock replenishment, cycle counts, receiving and loss-prevention procedures.
- Update CRM and sales reporting systems with client data, purchase history and outreach activity.
- Support store operations and team performance by participating in training, coaching junior staff and sharing best practices.
- Represent the brand during in-store events and collaborative initiatives with marketing and regional teams.
Qualifications
- Minimum high school diploma or equivalent; tertiary education in retail, business or fashion preferred.
- Proven track record of meeting sales targets in a retail environment, preferably within luxury or premium fashion.
- Outstanding verbal communication and interpersonal skills with a polished, client-facing demeanour.
- Flexible availability including weekends, evenings and peak retail periods.
- Strong numeracy and attention to detail for cash handling, stock reconciliation and reporting.
Skills
Experience
Minimum of 2 years' retail experience with at least 1 year in a luxury or premium-brand environment. Demonstrated success in individual sales performance and client development is required.
Education
High school diploma or equivalent; bachelor's degree in business, retail management or fashion preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach combines American design sensibility with a focus on craftsmanship, fostering a collaborative retail culture that values product expertise and client relationships. Teams are expected to uphold elevated service standards while benefiting from structured training and opportunities for development within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Retail Sales Specialist», «Store Sales Representative», «Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.