Coach Sales Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for craftsmanship in leather goods, accessories and ready-to-wear. The brand is part of the Tapestry, Inc. portfolio and operates a global retail network that blends contemporary design with heritage techniques. As an employer, Coach emphasizes product expertise, elevated client service and omnichannel retail standards across its stores.
Sales Associate at Coach, a global luxury fashion house, delivers elevated and personalized shopping experiences while driving sales and supporting daily store operations. This role combines luxury retail service, omni-channel selling, and team collaboration to build brand loyalty and achieve revenue targets, with responsibilities spanning client relationship management, cross-selling, POS operations, inventory management, and brand representation at a retail outlet location.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles: receive shipments, stock shelves, and manage product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1+ years of sales experience (luxury retail preferred)
- Experience with POS operation and basic computer proficiency (iPad, laptop, Mobile POS)
- Ability to work at a fast pace and lift 25 lbs regularly (up to 50 lbs occasionally)
- Strong English language proficiency
- Luxury retail background and experience with live-stream shopping or video demonstrations (preferred)
- Clienteling and data acquisition skills (preferred)
- Knowledge of fashion trends and competitors
Skills
Experience
1+ years of sales experience, preferably in luxury retail; familiarity with fashion trends and competitive landscape; demonstrated ability to operate POS systems and mobile technology.
Education
No specific educational requirements stated; combination of education and experience will be considered.
Workplace
The successful candidate will be located in Edinburgh, Indiana, USA, with easy access to Louisville.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach combines American design sensibility with a focus on craftsmanship, fostering a collaborative retail culture that values product expertise and client relationships. Teams are expected to uphold elevated service standards while benefiting from structured training and opportunities for development within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Consultant», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.