Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York — join Coach's retail team to drive sales and deliver personalised luxury client service.

Overview

Coach is an American luxury house renowned for its leather goods and contemporary accessories. As part of Tapestry, Inc., Coach operates a global retail network and emphasizes craftsmanship, modern design, and elevated client service across its boutiques and wholesale channels.

Role & Responsibilities

  • Deliver exceptional, personalised client service and develop lasting client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets by executing consultative selling techniques and promoting full-price transactions.
  • Maintain expert product knowledge of Coach leather goods, accessories and seasonal collections to guide client purchasing decisions.
  • Operate the point-of-sale system accurately, process transactions, exchanges and returns, and safeguard cash handling procedures.
  • Uphold visual merchandising and brand presentation standards including floor sets, window displays and curated product placement.
  • Support inventory control activities: receiving, replenishment, stock counts and loss-prevention protocols.
  • Assist with store opening/closing procedures, back-of-house organisation and daily operational tasks to ensure readiness for trading.
  • Contribute to in-store events, private client appointments and local marketing initiatives to drive traffic and loyalty.

Qualifications

  • Proven retail sales aptitude with demonstrable results in a premium or luxury environment.
  • Strong interpersonal and communication skills with the ability to build rapport quickly and manage client relationships.
  • Numerate and detail-oriented; comfortable handling transactions and basic reconciliations.
  • Flexible availability including evenings, weekends and holiday periods.
  • Professional presentation, dependable attendance and the ability to stand for extended periods.
  • Eligibility to work in the country of employment.

Skills

Clienteling Point-of-sale (POS) systems Visual merchandising Inventory management Cash handling CRM fundamentals Product knowledge — leather goods and accessories

Experience

Typically 1–3 years of retail experience, preferably within luxury, premium fashion, or accessories; prior experience with handbags or leather goods is advantageous and a proven track record of meeting sales targets is expected.

Education

High school diploma or equivalent; vocational training in retail, fashion or customer service is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a client-centric retail culture that values craftsmanship, mentorship and commercial excellence. Team members are expected to deliver refined service, collaborate across retail functions and represent the brand’s modern-luxury aesthetic in every customer interaction.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.