Coach Sales Associate II
Coach in New York seeks a Sales Associate II to deliver luxury client service, drive sales and maintain boutique standards.
Overview
Coach is an American luxury accessories and lifestyle brand, recognized for its craftsmanship in leather goods and contemporary design. The brand operates globally through a network of boutiques and wholesale partners and is part of the Tapestry, Inc. group, which emphasizes brand heritage, retail excellence and talent development across its maisons.
Role & Responsibilities
- Deliver exceptional, personalised client service and build long-term customer relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling, cross-selling and upselling of product assortments.
- Maintain boutique presentation to luxury retail standards, including visual merchandising, product placement and housekeeping.
- Execute accurate point-of-sale transactions, returns and exchanges while adhering to cash-handling and POS procedures.
- Support inventory processes including stock replenishment, transfers, cycle counts and shrinkage prevention practices.
- Participate in store-level events, private appointments and promotional initiatives to maximise client acquisition and retention.
- Comply with loss-prevention policies, brand standards and local regulatory requirements at all times.
- Assist with opening and closing procedures and perform administrative tasks as delegated by store leadership.
Qualifications
- Demonstrable experience in retail sales; prior experience in luxury or premium brands strongly preferred.
- Proven track record of meeting or exceeding sales targets and KPIs.
- Professional presentation, excellent interpersonal skills and strong client-facing presence.
- Flexible availability including evenings, weekends and peak retail periods.
- Legal authorization to work in the hiring country.
Skills
Experience
Typically 1–3 years of retail sales experience with demonstrated success in meeting sales targets; experience in high-end or lifestyle brands preferred.
Education
High school diploma or equivalent; vocational retail or luxury brand training advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a client-centric, design-led environment where craftsmanship and contemporary luxury converge. The workplace emphasises professional development, collaborative teamwork and high standards of service typical of global luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.