Coach Sales Associate II
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is a modern luxury leather‑goods and lifestyle brand, part of the Tapestry group. The brand is recognized for crafted handbags, accessories and ready‑to‑wear, combining American heritage with contemporary design. As an employer, Coach emphasizes retail excellence, brand stewardship and professional development across a global store network.
Coach seeks a Sales Associate II in New York, NY to deliver exceptional luxury retail sales and client service for leather goods and accessories.
Role & Responsibilities
- Deliver exemplary, personalized service to a discerning clientele, cultivating long‑term relationships and repeat business.
- Consistently meet and exceed individual and store sales targets through upselling, cross‑selling and proactive clienteling.
- Maintain expert product knowledge across leather goods, accessories and apparel to advise clients and drive conversions.
- Manage client records and follow up using CRM tools and clienteling best practices to maximise lifetime value.
- Process transactions accurately using the store point‑of‑sale (POS) system and handle cash, card and gift receipts securely.
- Execute visual merchandising and store presentation standards, including window displays and floor sets, to uphold brand image.
- Support inventory control, stock replenishment, receiving and loss‑prevention procedures.
- Participate in store events, trunk shows and local marketing initiatives to enhance brand presence and customer acquisition.
Qualifications
- High school diploma or equivalent; vocational retail training or post‑secondary coursework is an advantage.
- Typically 1–3 years of retail experience, preferably within luxury, premium fashion or leather goods.
- Proven sales performance with a demonstrable ability to build and retain client relationships.
- Excellent communication and interpersonal skills; polished presentation and professional demeanour.
- Flexibility to work retail hours including evenings, weekends and peak holiday periods.
- Ability to stand for extended periods and perform physical tasks such as lifting and merchandising.
Skills
Experience
1–3 years of hands‑on retail sales experience, ideally within luxury or premium fashion brands, with a track record of meeting sales targets and delivering high‑touch client service.
Education
High school diploma or equivalent; retail or hospitality training preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach cultivates a client‑centric, collaborative retail culture that values craftsmanship, creativity and professional growth. The brand promotes ongoing training, mentorship and a polished store environment where employees represent a globally recognised luxury label.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Store Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.