Coach Sales Associate II
Coach seeks a Sales Associate II in New York, NY to deliver exceptional luxury retail sales and client service for leather goods and accessories.
Overview
Coach is a modern luxury leather‑goods and lifestyle brand, part of the Tapestry group. The brand is recognized for crafted handbags, accessories and ready‑to‑wear, combining American heritage with contemporary design. As an employer, Coach emphasizes retail excellence, brand stewardship and professional development across a global store network.
Role & Responsibilities
- Deliver exemplary, personalized service to a discerning clientele, cultivating long‑term relationships and repeat business.
- Consistently meet and exceed individual and store sales targets through upselling, cross‑selling and proactive clienteling.
- Maintain expert product knowledge across leather goods, accessories and apparel to advise clients and drive conversions.
- Manage client records and follow up using CRM tools and clienteling best practices to maximise lifetime value.
- Process transactions accurately using the store point‑of‑sale (POS) system and handle cash, card and gift receipts securely.
- Execute visual merchandising and store presentation standards, including window displays and floor sets, to uphold brand image.
- Support inventory control, stock replenishment, receiving and loss‑prevention procedures.
- Participate in store events, trunk shows and local marketing initiatives to enhance brand presence and customer acquisition.
Qualifications
- High school diploma or equivalent; vocational retail training or post‑secondary coursework is an advantage.
- Typically 1–3 years of retail experience, preferably within luxury, premium fashion or leather goods.
- Proven sales performance with a demonstrable ability to build and retain client relationships.
- Excellent communication and interpersonal skills; polished presentation and professional demeanour.
- Flexibility to work retail hours including evenings, weekends and peak holiday periods.
- Ability to stand for extended periods and perform physical tasks such as lifting and merchandising.
Skills
Experience
1–3 years of hands‑on retail sales experience, ideally within luxury or premium fashion brands, with a track record of meeting sales targets and delivering high‑touch client service.
Education
High school diploma or equivalent; retail or hospitality training preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach cultivates a client‑centric, collaborative retail culture that values craftsmanship, creativity and professional growth. The brand promotes ongoing training, mentorship and a polished store environment where employees represent a globally recognised luxury label.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.