Coach Sales Associate II
Coach is hiring a Sales Associate II in New York, NY — deliver luxury client service, drive sales and support omnichannel retail operations.
Overview
Coach is an American luxury house renowned for its leather goods, accessories and ready-to-wear, operating a global retail network and wholesale channels. As part of the Tapestry portfolio, the brand combines contemporary design with a heritage emphasis on craftsmanship, offering retail employees structured training and opportunities for progression within a multinational luxury group.
Role & Responsibilities
- Deliver exceptional, personalised client service to cultivate long-term relationships and maximise lifetime value.
- Achieve individual and store sales targets through proactive selling, clienteling and cross-selling of product categories.
- Manage point-of-sale transactions, returns and exchanges accurately while maintaining strong cash-handling discipline.
- Maintain visual merchandising standards and ensure product presentation reflects brand guidelines.
- Support inventory control activities including receiving, stock replenishment, cycle counts and loss-prevention procedures.
- Execute omnichannel fulfilment tasks such as ship-from-store, click-and-collect and order management as required.
- Provide product knowledge and styling advice across leather goods, accessories and apparel.
- Contribute to a collaborative store environment by supporting peers, participating in team briefings and adapting to operational needs (e.g., peak periods, events).
Qualifications
- Professional, polished presentation and excellent interpersonal skills.
- Ability to build rapport quickly and manage a high-volume client portfolio.
- Strong numeracy and attention to detail for accurate transactions and stock handling.
- Flexible availability including weekends, evenings and holiday periods.
- Right to work in the country of employment.
- Comfort with retail KPIs and a results-oriented mindset.
Skills
Experience
1–3 years of retail experience, preferably within luxury or premium brands, with demonstrated sales performance and client development.
Education
High school diploma or equivalent; tertiary education or retail-related coursework is advantageous but not required.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach emphasises craftsmanship, modern design and a client-first retail philosophy. The workplace culture is collaborative and performance-driven, with training programs and clear internal mobility pathways typical of a global luxury retail organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.