Coach Sales Associate II

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Coach Sales Associate II — New York, NY. Join Coach to deliver luxury client service, drive sales and maintain boutique standards.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessories. The brand operates globally and is part of Tapestry, Inc., a parent group that houses several premium lifestyle labels. Coach is recognised for craftsmanship, enduring design and a retail network that emphasises elevated client service and brand experience.

Role & Responsibilities

  • Deliver exceptional, personalised service to affluent and new clients to cultivate long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through proactive selling, upselling and cross-selling of handbags, leather goods and accessories.
  • Manage clienteling activities and maintain accurate CRM records to support outreach, appointments and follow-ups.
  • Operate point-of-sale systems to process transactions, returns and exchanges with accuracy and adherence to company cash-handling procedures.
  • Maintain boutique appearance and visual merchandising standards, including window displays, product presentation and stock presentation.
  • Support inventory control, stock replenishment, receiving and cycle counts while observing loss-prevention protocols.
  • Participate in store events, product launches and training sessions; act as a brand ambassador in all client interactions.

Qualifications

  • High school diploma or equivalent; vocational training in retail, fashion or related fields preferred.
  • 1–3 years of experience in luxury or premium retail sales with demonstrable results against sales targets.
  • Proven track record of clienteling and delivering high-touch service to discerning customers.
  • Strong numeracy and accuracy for cash handling and point-of-sale transactions.
  • Flexible availability including evenings, weekends and holidays; reliable and punctual.
  • Right to work in the United States.

Skills

Luxury clienteling Visual merchandising Cash handling and POS operation Inventory management and stock control Upselling and cross-selling techniques Customer relationship management (CRM) practices Product knowledge of leather goods and accessories Effective verbal communication and interpersonal skills

Experience

Minimum 1–3 years of luxury or premium-brand retail sales experience, including clienteling, achieving sales targets and operating in a boutique environment.

Education

High school diploma or equivalent; formal retail, fashion or customer-service training preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-centric, team-oriented retail culture that values craftsmanship, product knowledge and polished service. The workplace is fast-paced and performance-driven, offering visible career pathways across the global Tapestry portfolio for high performers.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.