Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York, NY — retail role focused on luxury client service, sales and merchandising for Coach boutiques.

Overview

Coach is a leading American luxury house known for leather goods and contemporary accessories. As part of Tapestry, Inc., Coach operates a global retail network and emphasizes design-led product development, elevated client experiences and sustained brand stewardship across wholesale and direct-to-consumer channels.

Role & Responsibilities

  • Deliver exceptional, personalized service to build long-term client relationships and drive repeat sales.
  • Achieve and exceed individual and store sales targets through proactive clienteling, outreach and in-store conversions.
  • Demonstrate deep product knowledge of Coach collections, materials and craftsmanship to advise clients effectively.
  • Execute visual merchandising standards, maintain boutique presentation and ensure stock is replenished and merchandised according to brand directives.
  • Operate the point-of-sale (POS), process transactions accurately, handle cash and returns following company procedures.
  • Support store events, trunk shows and private appointments; collaborate with the team on promotional activities and elevated client experiences.
  • Adhere to loss-prevention, inventory control and security protocols while maintaining confidentiality of client information.

Qualifications

  • Minimum 2+ years of customer-facing retail or sales experience, preferably within luxury fashion, accessories or premium retail brands.
  • Proven ability to meet or exceed sales targets and to cultivate long-term client relationships.
  • Excellent verbal communication and interpersonal skills; polished presentation appropriate to a luxury environment.
  • Flexible availability including weekends, evenings and peak seasonal periods; reliable punctuality and professionalism.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship management Consultative selling and closing techniques Product knowledge of leather goods and accessories Visual merchandising and window presentation Point-of-sale (POS) operation and cash handling Inventory replenishment and stockroom organization Basic numeracy and transaction accuracy Team collaboration and store-level communication

Experience

At least 2 years of retail or customer-facing sales experience; prior exposure to luxury or fashion retail strongly preferred, with demonstrable results in meeting sales targets and executing clienteling strategies.

Education

High school diploma or equivalent; post-secondary study in fashion, retail or business is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, creative retail culture where product craft and elevated service are paramount. Teams operate in a fast-paced, collaborative environment with an emphasis on professional development and brand representation at every customer touchpoint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.