Coach Sales Associate II

Location
Seniority Junior
Posted ✦ Today
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Coach is hiring a Sales Associate II in New York, NY — deliver luxury client experiences and support store sales and operations.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and ready-to-wear. As part of Tapestry, Inc., Coach combines craftsmanship and contemporary design with global retail operations and a commitment to client-focused service.

Role & Responsibilities

  • Deliver an elevated, personalised client experience consistent with Coach brand standards; build and maintain a clienteling pipeline to drive repeat business.
  • Achieve individual and store sales targets through consultative selling and product knowledge.
  • Operate point-of-sale systems, process transactions accurately and manage returns/exchanges in accordance with store policy.
  • Support visual merchandising and ensure the selling floor reflects current brand presentation and inventory levels.
  • Assist with inventory control, stock replenishment, receiving and basic loss-prevention measures.
  • Contribute to store events, private appointments and omnichannel fulfilment activities (e.g., ship-from-store, buy-online-pickup-in-store).

Qualifications

  • Minimum 1–2 years of retail sales experience; prior luxury or premium-brand experience preferred.
  • Proven track record meeting sales targets and delivering exceptional customer service.
  • Professional grooming, excellent interpersonal communication and strong presentation skills.
  • Availability for a flexible schedule including evenings, weekends and peak holiday periods.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship building Visual merchandising and store presentation Point-of-sale (POS) operation and cash handling Inventory management and stock replenishment Loss-prevention procedures CRM usage and basic sales reporting

Experience

Typically 1–2 years of direct retail sales experience, ideally within a luxury or premium brand environment, demonstrating consistent sales performance and client development.

Education

High school diploma or equivalent; vocational retail or customer-service training advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-centric, collaborative retail culture that values craft, contemporary design and personal development. The store environment is fast-paced and team-oriented, offering opportunities to work with luxury products and develop specialised selling skills within a global brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.