Coach Sales Associate II
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for leather goods and accessories, operating globally as part of the Tapestry group. The brand emphasizes craftsmanship, contemporary design and a client-first retail proposition, offering structured in-store training and career progression within a global luxury retail organization.
Coach is hiring a Sales Associate II in New York, NY to deliver luxury client service and drive in-store sales.
Role & Responsibilities
- Deliver exemplary, personalised service to affluent and local clients, building long-term relationships through proactive clienteling and follow-up.
- Drive and exceed individual sales targets and KPIs through consultative selling and product storytelling focused on leather goods and accessories.
- Operate the point-of-sale, process transactions accurately, and manage client data in accordance with CRM procedures and privacy standards.
- Maintain luxury brand visual merchandising and floor standards, ensuring displays are immaculate and product assortments are market-ready.
- Support store operations including stock receiving, inventory control, stockroom organisation and cycle counts to minimise shrinkage.
- Participate in promotional activities, product launches and events; represent the brand with professionalism at all times.
- Adhere to loss-prevention, safety and cash-handling procedures and escalate operational issues to management.
- Attend product and sales training programmes and contribute to a collaborative retail team environment.
Qualifications
- High school diploma or equivalent; post-secondary study in fashion, retail or business preferred.
- Previous retail experience, ideally 1–3 years in luxury or premium brands, with demonstrable sales results.
- Strong interpersonal and communication skills, with the ability to engage high-net-worth clients.
- Flexible availability including weekends, evenings and holiday periods.
- Reliable numeracy and attention to detail for cash handling and inventory tasks.
- Professional presentation consistent with luxury-brand standards.
Skills
Experience
1–3 years of customer-facing retail experience, preferably within a luxury or premium fashion house; proven track record of meeting sales targets and delivering personalised client service.
Education
High school diploma or equivalent; post-secondary qualification in fashion, retail or business is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a heritage-driven yet modern retail culture that prizes craftsmanship, creativity and client relationships. As part of Tapestry, the brand promotes professional development through on-the-floor training and cross-brand opportunities while maintaining a polished, service-oriented workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor II», «Luxury Sales Associate», «Retail Sales Consultant», «Store Sales Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.