Coach Sales Associate II
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and accessory design. Part of the Tapestry group, Coach operates a global retail network and combines modern design with a heritage approach to materials and manufacturing. As an employer, Coach is known for retail career pathways, product-focused training, and a commercial orientation towards premium client service.
Coach Sales Associate II in New York — retail role focused on clienteling, visual merchandising and sales performance.
Role & Responsibilities
- Deliver best-in-class client service through personalised selling, proactive clienteling and post‑sale follow-up to cultivate long‑term relationships and drive repeat business.
- Achieve and exceed individual and store sales KPIs through expert product knowledge, effective visual merchandising and persuasive selling techniques.
- Maintain visual merchandising standards and store presentation, ensuring product displays reflect seasonal directives and brand guidelines.
- Operate point-of-sale (POS) systems, process transactions accurately, handle cash and perform end-of-day reconciliation as required.
- Support inventory control activities including receiving, stock replenishment, pricing, and cycle counts to minimise stock loss.
- Contribute to a safe and secure retail environment by following loss prevention protocols and company operational procedures.
- Participate in store events, trunk shows and targeted sales initiatives to maximise client acquisition and brand exposure.
Qualifications
- Proven ability to deliver high-quality client service with a polished, professional presence.
- Strong interpersonal and communication skills; aptitude for relationship building and consultative selling.
- Ability to work a flexible retail schedule including evenings, weekends and peak seasonal periods.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably within a luxury or premium brand environment, with demonstrable results in meeting sales targets and building client relationships.
Education
High school diploma or equivalent; vocational retail or luxury brand training preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach blends design-led creativity with rigorous retail discipline; teams operate in a fast-paced, client-focused environment where product knowledge and polished service are paramount. The brand emphasises development through in-store coaching and cross‑functional exposure within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Consultant», «Client Advisor», «Luxury Sales Consultant», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.