Coach Sales Associate II
Coach Sales Associate II in New York — retail role focused on clienteling, visual merchandising and sales performance.
Overview
Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and accessory design. Part of the Tapestry group, Coach operates a global retail network and combines modern design with a heritage approach to materials and manufacturing. As an employer, Coach is known for retail career pathways, product-focused training, and a commercial orientation towards premium client service.
Role & Responsibilities
- Deliver best-in-class client service through personalised selling, proactive clienteling and post‑sale follow-up to cultivate long‑term relationships and drive repeat business.
- Achieve and exceed individual and store sales KPIs through expert product knowledge, effective visual merchandising and persuasive selling techniques.
- Maintain visual merchandising standards and store presentation, ensuring product displays reflect seasonal directives and brand guidelines.
- Operate point-of-sale (POS) systems, process transactions accurately, handle cash and perform end-of-day reconciliation as required.
- Support inventory control activities including receiving, stock replenishment, pricing, and cycle counts to minimise stock loss.
- Contribute to a safe and secure retail environment by following loss prevention protocols and company operational procedures.
- Participate in store events, trunk shows and targeted sales initiatives to maximise client acquisition and brand exposure.
Qualifications
- Proven ability to deliver high-quality client service with a polished, professional presence.
- Strong interpersonal and communication skills; aptitude for relationship building and consultative selling.
- Ability to work a flexible retail schedule including evenings, weekends and peak seasonal periods.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably within a luxury or premium brand environment, with demonstrable results in meeting sales targets and building client relationships.
Education
High school diploma or equivalent; vocational retail or luxury brand training preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach blends design-led creativity with rigorous retail discipline; teams operate in a fast-paced, client-focused environment where product knowledge and polished service are paramount. The brand emphasises development through in-store coaching and cross‑functional exposure within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.