Coach Sales Associate II
Coach Sales Associate II in New York, NY—luxury boutique sales role delivering personalised client service for Coach.
Overview
Coach is a global luxury accessories and lifestyle brand known for its premium leather goods and contemporary design. As part of Tapestry, Inc., Coach combines craftsmanship with modern retail experience and operates flagship boutiques and wholesale partnerships worldwide. The brand emphasises quality, heritage and a client-centric retail proposition.
Role & Responsibilities
- Deliver exceptional client service through personalised clienteling, relationship building and follow-up to cultivate loyalty and repeat business.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and product expertise.
- Maintain deep product knowledge across leather goods, ready-to-wear and accessories to inform client recommendations and upsell opportunities.
- Execute visual merchandising and presentation standards to uphold the boutique aesthetic and optimize product sell-through.
- Operate point-of-sale systems, process transactions, handle cash and reconcile sales accurately.
- Support inventory management activities including stock replenishment, receiving, cycle counts and shrink prevention procedures.
- Collaborate with store colleagues and leadership on promotional activity, store events and client outreach initiatives.
- Participate in mandatory training, brand initiatives and adopt standards for loss prevention, health & safety and store operations.
Qualifications
- Proven track record in luxury or premium retail sales, demonstrating consistently strong customer service and sales results.
- Excellent interpersonal skills with an ability to cultivate and maintain high-value client relationships.
- Strong commercial acumen, goal orientation and the ability to work effectively in a team-based retail environment.
- Professional presentation and a polished, client-facing demeanour appropriate to a luxury boutique.
- Flexible availability including evenings, weekends and peak retail periods.
Skills
Experience
Typically requires 1–3 years of direct retail sales experience, preferably within luxury, designer or premium fashion brands, with demonstrable achievement against sales targets and strong client development history.
Education
High school diploma or equivalent required; post-secondary coursework or vocational training in fashion, retail or hospitality preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a collaborative, client-focused retail culture that values craftsmanship, creativity and professional development. The brand prizes polished client service, team cohesion and an inclusive workplace where employees are encouraged to grow within a global luxury retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.