Coach Sales Associate II

Location
Seniority Junior
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Coach in New York, NY seeks a Sales Associate II to drive sales and deliver elevated client service in a flagship retail setting.

Overview

Coach is an American luxury leather-goods and lifestyle brand known for craftsmanship, contemporary design and accessible luxury. The brand operates globally and is part of Tapestry, Inc., a house of luxury labels. As an employer, Coach emphasizes product excellence, customer experience, and ongoing training for retail teams across flagship, boutique and department store environments.

Role & Responsibilities

  • Deliver exceptional, personalized client service and develop repeat clientele through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets and KPIs while promoting full-price selling and upsell opportunities.
  • Maintain up-to-date, in-depth product knowledge across leather goods, accessories and seasonal collections to advise clients expertly.
  • Execute visual merchandising standards and ensure the sales floor reflects brand presentation guidelines and seasonal directives.
  • Operate point-of-sale systems accurately, process transactions, exchanges and returns, and reconcile cash handling procedures.
  • Support stockroom operations including receiving, replenishment, inventory counts and basic stock organisation.
  • Contribute to loss-prevention initiatives and comply with company policies, audit protocols and safety standards.
  • Participate in store events, product launches and team training sessions to enhance brand activation and customer engagement.

Qualifications

  • Proven retail sales ability with a track record of meeting or exceeding targets, preferably within a premium or luxury brand.
  • Excellent interpersonal, communication and client relationship-management skills.
  • Professional presentation, polished grooming and strong customer-facing etiquette.
  • Flexible availability including evenings, weekends and holiday periods.
  • Reliable, punctual and able to work collaboratively within a small retail team.

Skills

Clienteling and relationship management Luxury product knowledge (leather goods, accessories, apparel) Visual merchandising and brand presentation Point-of-sale (POS) transaction processing and cash handling Inventory control and stockroom procedures Loss prevention and retail compliance

Experience

Typically 1–3 years of retail sales experience is required; prior experience with luxury or premium fashion brands and leather goods is strongly preferred.

Education

High school diploma or equivalent; vocational training in retail, fashion or customer service is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach blends American heritage craft with contemporary design, fostering a collaborative retail culture focused on superior client experience and professional development. Retail teams are trained to embody the brand's elevated service standards while working in fast-paced, design-driven store environments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.