Coach Sales Associate II
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house renowned for its leather goods and ready-to-wear accessories. As part of the Tapestry group, the brand combines heritage craftsmanship with contemporary design, operating global retail, wholesale and digital channels. Coach is known for a commercial, client-centric approach and investment in retail training and talent development.
Coach in New York City seeks a Sales Associate II to deliver luxury client service and drive sales at the flagship store.
Role & Responsibilities
- Deliver a differentiated, personalized client experience that aligns with Coach’s luxury positioning and drives conversion and average transaction value.
- Proactively build and maintain client relationships through in-store clienteling, follow-up communications and CRM utilization to cultivate repeat business.
- Achieve or exceed individual and store sales targets through consultative selling, product storytelling and strategic upselling.
- Maintain visual merchandising standards and store presentation to brand guidelines, including window displays, product placement and housekeeping.
- Operate POS and process transactions accurately, including cash handling, receipts, returns and exchanges, while adhering to loss-prevention procedures.
- Support inventory management activities: receiving, tagging, stock counts and organizing backstock to ensure product availability and integrity.
- Collaborate with the store team and management on promotional activities, events and store initiatives; participate in training and performance reviews.
Qualifications
- High school diploma or equivalent; post-secondary coursework in fashion, retail or business preferred.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- Polished professional presentation and strong interpersonal communication skills appropriate for luxury clientele.
- Reliable, punctual and able to stand for extended periods; capable of light lifting and routine stock-handling.
- Right to work in the country of employment and adherence to brand conduct and appearance standards.
Skills
Experience
Typically 1–2 years of retail sales experience, preferably within luxury, premium or specialty fashion. Demonstrated track record of meeting sales targets, managing client relationships and executing brand merchandising standards is preferred.
Education
High school diploma or equivalent; vocational or tertiary study in fashion, retail management or business is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach emphasizes a commercial, client-first retail culture rooted in craftsmanship and modern American style. As part of Tapestry, the workplace values professional development, collaborative teams and a results-driven retail environment—balancing high service standards with strong sales performance expectations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Luxury Sales Consultant», «Retail Client Specialist», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.