Coach Sales Associate II
Coach in New York City seeks a Sales Associate II to deliver luxury client service and drive sales at the flagship store.
Overview
Coach is an American luxury house renowned for its leather goods and ready-to-wear accessories. As part of the Tapestry group, the brand combines heritage craftsmanship with contemporary design, operating global retail, wholesale and digital channels. Coach is known for a commercial, client-centric approach and investment in retail training and talent development.
Role & Responsibilities
- Deliver a differentiated, personalized client experience that aligns with Coach’s luxury positioning and drives conversion and average transaction value.
- Proactively build and maintain client relationships through in-store clienteling, follow-up communications and CRM utilization to cultivate repeat business.
- Achieve or exceed individual and store sales targets through consultative selling, product storytelling and strategic upselling.
- Maintain visual merchandising standards and store presentation to brand guidelines, including window displays, product placement and housekeeping.
- Operate POS and process transactions accurately, including cash handling, receipts, returns and exchanges, while adhering to loss-prevention procedures.
- Support inventory management activities: receiving, tagging, stock counts and organizing backstock to ensure product availability and integrity.
- Collaborate with the store team and management on promotional activities, events and store initiatives; participate in training and performance reviews.
Qualifications
- High school diploma or equivalent; post-secondary coursework in fashion, retail or business preferred.
- Ability to work a flexible schedule including evenings, weekends and holidays.
- Polished professional presentation and strong interpersonal communication skills appropriate for luxury clientele.
- Reliable, punctual and able to stand for extended periods; capable of light lifting and routine stock-handling.
- Right to work in the country of employment and adherence to brand conduct and appearance standards.
Skills
Experience
Typically 1–2 years of retail sales experience, preferably within luxury, premium or specialty fashion. Demonstrated track record of meeting sales targets, managing client relationships and executing brand merchandising standards is preferred.
Education
High school diploma or equivalent; vocational or tertiary study in fashion, retail management or business is advantageous.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach emphasizes a commercial, client-first retail culture rooted in craftsmanship and modern American style. As part of Tapestry, the workplace values professional development, collaborative teams and a results-driven retail environment—balancing high service standards with strong sales performance expectations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.