Coach Sales Associate II

Location
Seniority Mid-Level
Posted ✦ Today
Apply ⟼

Coach seeks a Sales Associate II in New York, NY — luxury retail role focused on clienteling, merchandising and driving store sales.

Overview

Coach is a globally recognised American luxury house known for its heritage in leather goods and contemporary accessories. As part of Tapestry, Inc., the brand blends artisanal craftsmanship with modern design and maintains a commercial, customer-centric retail network worldwide. Coach is recognised for its product-led storytelling, focus on client experience and investment in retail talent development.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets and KPIs through consultative selling and cross-selling of Coach product categories.
  • Execute daily store operations including point-of-sale transactions, cash handling, stock replenishment and inventory accuracy.
  • Maintain visual merchandising and store presentation standards to reflect brand guidelines and seasonal directives.
  • Support receiving, processing and stockroom organisation; assist in inventory counts and loss-prevention measures.
  • Mentor and support junior sales staff; contribute to in-store training on product knowledge and selling techniques.
  • Represent the brand at client events and actively participate in local store marketing and client outreach activities.

Qualifications

  • Minimum 2 years of retail sales experience, preferably within luxury, accessories or leather-goods brands.
  • Proven track record of meeting or exceeding sales targets and strong clienteling results.
  • Strong interpersonal and communication skills with an aptitude for consultative selling.
  • Flexibility to work retail hours, including evenings, weekends and peak holiday periods.
  • High school diploma or equivalent; additional retail or sales training preferred.

Skills

Clienteling Visual merchandising Cash handling and POS operation Inventory control and stock replenishment Loss prevention awareness Product knowledge (leather goods, accessories) Retail KPI tracking and performance management In-store training and coaching

Experience

Typically 2+ years of progressive retail experience with demonstrated success in luxury or premium-brand environments and measurable sales performance.

Education

High school diploma or equivalent; vocational training in retail, sales or customer service is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a design-led, client-focused retail culture that balances heritage craftsmanship with contemporary commercial practice. The workplace emphasises collaboration, professional development and delivering elevated customer experiences consistent with a global luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.