Coach Sales Associate II
Coach Sales Associate II in New York, NY — luxury retail sales role at Coach focused on client service and store performance.
Overview
Coach is a globally recognised American luxury fashion house specialising in leather goods, accessories and ready-to-wear. The brand operates within the Tapestry, Inc. portfolio and is known for contemporary craftsmanship, elevated retail experiences and a focus on client service across flagship stores and wholesale partners worldwide.
Role & Responsibilities
- Deliver personalised, high-touch customer service and cultivate long-term client relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets through consultative selling, product storytelling and strategic upselling.
- Execute visual merchandising standards to maintain brand presentation and seasonal floor sets.
- Operate point-of-sale systems, process transactions accurately and manage cash handling procedures.
- Manage inventory tasks including receiving, restocking and cycle counts while supporting loss-prevention protocols.
- Support promotional events, private appointments and trunk shows to drive footfall and conversion.
- Collaborate with store leadership to analyse sales performance and contribute to meeting operational KPIs.
Qualifications
- Proven ability to sell within a luxury or premium retail environment with a demonstrable track record of meeting sales targets.
- Polished personal presentation and professional communication skills appropriate for a luxury brand.
- Flexible availability including evenings, weekends and holiday trading periods.
- Strong numeracy and attention to detail for transaction accuracy and inventory control.
- Right to work in the job location.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably within luxury, premium accessories or fashion brands; proven client development and quota attainment are strongly preferred.
Education
High school diploma or equivalent; tertiary study in fashion, retail or business is advantageous but not required.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach emphasises craftsmanship, elevated client service and a collaborative retail culture. Colleagues are encouraged to embody the brand’s contemporary luxury ethos while developing selling and clienteling skills within a fast-paced store environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.