Coach Sales Associate II
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an international luxury house renowned for its leather goods and accessories, operating as part of Tapestry, Inc. The brand blends American heritage craftsmanship with contemporary design and runs a global retail network that values client experience, product excellence and team development.
Coach in New York seeks a Sales Associate II to deliver luxury client service, achieve sales targets and support store operations.
Role & Responsibilities
- Deliver outstanding, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets, contribute to KPI tracking and support promotional initiatives and in-store events.
- Demonstrate expert product knowledge of Coach collections (leather goods, accessories, ready-to-wear) and convey brand storytelling to clients.
- Execute visual merchandising and floor standards to maintain the brand’s presentation and image.
- Operate point-of-sale systems, process transactions, returns and exchanges accurately and handle cash procedures in line with store policy.
- Support inventory control activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
- Collaborate with the store team on opening/closing duties, shift coverage and ad hoc operational tasks.
Qualifications
- Proven retail sales experience, preferably in luxury fashion or accessories.
- Demonstrable track record of meeting sales targets and strong clienteling ability.
- Excellent interpersonal and communication skills, with a polished, customer-focused manner.
- Availability to work flexible retail hours including evenings, weekends and holidays.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of customer-facing retail experience, ideally within a premium or luxury fashion environment, with demonstrable success in sales and client relationship building.
Education
High school diploma or equivalent; tertiary education in retail, hospitality or fashion is advantageous but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a design-led, client-centric retail culture that prizes craftsmanship, creativity and commercial acumen. The retail environment is collaborative and fast-paced, with emphasis on personal development and delivering elevated service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Sales Associate», «Luxury Sales Specialist», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.