- Location
- Los Angeles California USA
- Address
- 8500 Beverly Blvd, Space 718, Los Angeles, CA 90048 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an international luxury house renowned for its leather goods and accessories, operating as part of Tapestry, Inc. The brand blends American heritage craftsmanship with contemporary design and runs a global retail network that values client experience, product excellence and team development.
Coach seeks a Sales Associate to serve as a front-line brand ambassador, delivering personalized shopping experiences while meeting sales goals and supporting retail operations. The role combines luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue through client relationship-building, product expertise, and strategic use of mobile POS and clienteling tools.
Role & Responsibilities
- Represent Coach as a brand ambassador, maintaining adherence to Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video content) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and execute follow-up strategies to close sales
- Maintain high energy on the sales floor while managing multiple customers and adapting selling techniques to evolving business needs
- Execute daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while upholding service standards
- Maintain sales floor and stockroom cleanliness, organization, and stock levels; adhere to retail policies, POS procedures, and asset protection requirements
- Process transactions efficiently across purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Accept feedback constructively, adapt behaviors, and maintain composure in fast-paced settings
Qualifications
- 1+ years of sales experience (luxury retail preferred)
- Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS), walkie-talkie operation, and ability to read price and release sheets
- Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and navigate sales floor and stockroom environments
- Strong English language proficiency
- Knowledge of fashion trends and competitive landscape
- Luxury retail background (preferred)
- Social media proficiency and experience with live-stream shopping or video demonstrations (preferred)
- Clienteling and data acquisition skills (preferred)
Skills
Experience
1+ years of sales experience, with luxury retail background preferred; knowledge of fashion trends and competitive market dynamics required.
Education
No specific educational requirement stated; combination of relevant work experience and education will be considered.
Workplace
This position is based in Los Angeles, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a design-led, client-centric retail culture that prizes craftsmanship, creativity and commercial acumen. The retail environment is collaborative and fast-paced, with emphasis on personal development and delivering elevated service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Style Consultant», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.