Coach Sales Associate II

Location
Seniority Junior
Posted ✦ Today
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Coach in New York seeks a Sales Associate II to deliver luxury client service, achieve sales targets and support store operations.

Overview

Coach is an international luxury house renowned for its leather goods and accessories, operating as part of Tapestry, Inc. The brand blends American heritage craftsmanship with contemporary design and runs a global retail network that values client experience, product excellence and team development.

Role & Responsibilities

  • Deliver outstanding, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Achieve individual and store sales targets, contribute to KPI tracking and support promotional initiatives and in-store events.
  • Demonstrate expert product knowledge of Coach collections (leather goods, accessories, ready-to-wear) and convey brand storytelling to clients.
  • Execute visual merchandising and floor standards to maintain the brand’s presentation and image.
  • Operate point-of-sale systems, process transactions, returns and exchanges accurately and handle cash procedures in line with store policy.
  • Support inventory control activities including stock replenishment, receiving, cycle counts and loss-prevention procedures.
  • Collaborate with the store team on opening/closing duties, shift coverage and ad hoc operational tasks.

Qualifications

  • Proven retail sales experience, preferably in luxury fashion or accessories.
  • Demonstrable track record of meeting sales targets and strong clienteling ability.
  • Excellent interpersonal and communication skills, with a polished, customer-focused manner.
  • Availability to work flexible retail hours including evenings, weekends and holidays.
  • Legal authorization to work in the country of employment.

Skills

Clienteling and relationship development Visual merchandising and store presentation Point-of-sale (POS) operation and cash handling Inventory control and stock management Strong verbal communication and active listening Sales techniques, upselling and cross-selling Problem resolution and returns processing

Experience

Typically 1–3 years of customer-facing retail experience, ideally within a premium or luxury fashion environment, with demonstrable success in sales and client relationship building.

Education

High school diploma or equivalent; tertiary education in retail, hospitality or fashion is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a design-led, client-centric retail culture that prizes craftsmanship, creativity and commercial acumen. The retail environment is collaborative and fast-paced, with emphasis on personal development and delivering elevated service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.