Coach Sales Associate II
Coach is hiring a Sales Associate II in New York, NY — drive luxury client service, meet sales targets and support store operations.
Overview
Coach is an American luxury fashion house known for its leather goods and accessible-luxury ready-to-wear and accessories. The brand operates a global retail network and emphasizes craftsmanship, contemporary American design and elevated client experiences. Coach is part of Tapestry, Inc., a portfolio of luxury lifestyle brands.
Role & Responsibilities
- Deliver exemplary, client-focused service consistent with Coach’s luxury positioning; build and maintain long-term client relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets through consultative selling, product storytelling and cross-selling of leather goods, accessories and ready-to-wear.
- Maintain visual merchandising and presentation standards on the sales floor and in displays to reflect brand guidelines and seasonal campaigns.
- Operate point-of-sale (POS) systems, process transactions accurately, handle cash and complete daily reconciliation tasks.
- Support inventory management including receiving, restocking, stock counts and basic loss-prevention procedures.
- Document client interactions in the CRM, manage appointments and contribute to client outreach and retention activities.
- Assist in-store team with opening/closing procedures, housekeeping, and ad-hoc operational tasks; work flexible hours including weekends and holidays.
- Coach and mentor less experienced sales associates as required and support in-store training initiatives.
Qualifications
- High school diploma or equivalent required; post-secondary education in retail, fashion or business preferred.
- Demonstrable experience in luxury or premium retail sales; proven ability to meet or exceed sales targets.
- Strong clienteling and relationship-management skills with attention to detail and discretion when handling VIP clients.
- Excellent communication and interpersonal skills, with polished presentation and professional grooming.
- Ability to work a flexible schedule including evenings, weekends and holiday periods; legally authorized to work in the hiring country.
Skills
Experience
Preferably 1–3 years of retail experience with at least some exposure to luxury or premium brands; proven track record of achieving sales targets and developing client relationships.
Education
High school diploma or equivalent required; post-secondary studies in fashion, retail or business preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach cultivates a polished, client-centric retail culture that values craftsmanship, inclusivity and professional development. The workplace is collaborative and fast-paced, offering on-floor mentorship and opportunities to deepen product expertise within a globally recognised luxury brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.