Coach Sales Associate II
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for refined leather goods and contemporary accessories, operating globally through retail stores and wholesale channels. The brand is part of Tapestry, Inc., a multi-brand luxury group, and emphasizes craftsmanship, modern American style and elevated customer service across its boutiques.
Coach Sales Associate II in New York — Coach seeks a Sales Associate II to deliver luxury client service and drive retail sales in its New York boutique.
Role & Responsibilities
- Deliver an exceptional, personalised client experience that reflects Coach’s luxury positioning and brand values.
- Achieve individual and store sales targets through proactive selling, clienteling and effective follow-up.
- Develop and maintain client relationships using in-person and digital touchpoints to drive repeat business.
- Maintain in-store merchandising standards and product presentation to brand guidelines.
- Operate the point-of-sale system accurately, process transactions, returns and exchanges, and manage cash handling procedures.
- Support inventory management activities: receiving, stock replenishment, cycle counts and loss-prevention practices.
- Collaborate with store leadership and team members on promotions, events and visual merchandising initiatives.
- Provide product knowledge training to peers and contribute feedback from clients to inform assortments and service improvements.
Qualifications
- Proven track record of delivering high-quality customer service in a retail environment, preferably within luxury or premium fashion.
- Strong communication and interpersonal skills, with the ability to build rapport and sustain client relationships.
- Demonstrable commercial awareness and ability to meet or exceed sales targets.
- Flexibility to work retail hours, including evenings, weekends and public holidays.
- Legal authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of retail sales experience, with preference for candidates who have worked in luxury or premium fashion environments and who understand clienteling and boutique operations.
Education
High school diploma or equivalent; additional retail, fashion or customer service training is an advantage.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach cultivates a collaborative boutique culture that blends heritage craftsmanship with contemporary design. The workplace emphasizes client-centric service, professional development and teamwork across store networks, reflecting the broader Tapestry commitment to brand stewardship and employee growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Advisor», «Store Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.