Coach Sales Associate II
About Coach
Coach is an American luxury fashion house best known for leather goods and accessories. The brand is part of Tapestry, Inc., a global house of fashion and lifestyle labels. Coach blends contemporary design with heritage craftsmanship and operates a network of flagship stores and boutiques worldwide, offering career pathways across retail, design, and corporate functions.
Coach in New York: Sales Associate II — luxury retail role focused on clienteling, sales and visual merchandising at a flagship store.
Role & Responsibilities
- Deliver exceptional, personalized client service through proactive clienteling and relationship building to drive repeat business and lifetime value.
- Achieve and exceed individual and store sales targets through consultative selling and upselling of leather goods, accessories, and seasonal collections.
- Maintain impeccable visual merchandising standards and ensure product presentation aligns with brand guidelines.
- Execute point-of-sale transactions, returns, and exchanges accurately while managing cash handling and reconciliation procedures.
- Operate CRM and clienteling tools to track client interactions, preferences, and follow-ups; support store marketing initiatives and events.
- Support inventory management, stock replenishment, receiving and cycle-count processes, and contribute to loss-prevention protocols.
- Collaborate with the store team on daily operations, team briefings, and training to uphold service consistency and operational excellence.
Qualifications
- Minimum 1–2 years' retail experience, preferably within luxury or premium fashion brands.
- Proven track record of meeting sales targets and delivering high-touch client service.
- Polished personal presentation, strong interpersonal skills, and the ability to build rapport with diverse clientele.
- Flexible availability including weekends, evenings and holidays as required by retail schedules.
- Right to work in the hiring country and ability to comply with company grooming and conduct standards.
Skills
Experience
1–3 years of hands-on retail experience, ideally in luxury or premium fashion; demonstrable history of achieving sales targets, building client relationships and executing brand-led merchandising.
Education
High school diploma or equivalent required; vocational or post-secondary training in fashion, retail or hospitality preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a client-centric, performance-driven retail culture rooted in craftsmanship and modern design. Teams operate in a fast-paced, collaborative environment with an emphasis on personal development, brand standards and delivering elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», «Store Sales Representative», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.