Coach Sales Associate II

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach in New York: Sales Associate II — luxury retail role focused on clienteling, sales and visual merchandising at a flagship store.

Overview

Coach is an American luxury fashion house best known for leather goods and accessories. The brand is part of Tapestry, Inc., a global house of fashion and lifestyle labels. Coach blends contemporary design with heritage craftsmanship and operates a network of flagship stores and boutiques worldwide, offering career pathways across retail, design, and corporate functions.

Role & Responsibilities

  • Deliver exceptional, personalized client service through proactive clienteling and relationship building to drive repeat business and lifetime value.
  • Achieve and exceed individual and store sales targets through consultative selling and upselling of leather goods, accessories, and seasonal collections.
  • Maintain impeccable visual merchandising standards and ensure product presentation aligns with brand guidelines.
  • Execute point-of-sale transactions, returns, and exchanges accurately while managing cash handling and reconciliation procedures.
  • Operate CRM and clienteling tools to track client interactions, preferences, and follow-ups; support store marketing initiatives and events.
  • Support inventory management, stock replenishment, receiving and cycle-count processes, and contribute to loss-prevention protocols.
  • Collaborate with the store team on daily operations, team briefings, and training to uphold service consistency and operational excellence.

Qualifications

  • Minimum 1–2 years' retail experience, preferably within luxury or premium fashion brands.
  • Proven track record of meeting sales targets and delivering high-touch client service.
  • Polished personal presentation, strong interpersonal skills, and the ability to build rapport with diverse clientele.
  • Flexible availability including weekends, evenings and holidays as required by retail schedules.
  • Right to work in the hiring country and ability to comply with company grooming and conduct standards.

Skills

Clienteling Visual merchandising POS transactions and cash handling CRM and client database management Inventory control and stock management Loss-prevention awareness Product knowledge of leather goods and accessories Strong verbal communication and consultative selling

Experience

1–3 years of hands-on retail experience, ideally in luxury or premium fashion; demonstrable history of achieving sales targets, building client relationships and executing brand-led merchandising.

Education

High school diploma or equivalent required; vocational or post-secondary training in fashion, retail or hospitality preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach fosters a client-centric, performance-driven retail culture rooted in craftsmanship and modern design. Teams operate in a fast-paced, collaborative environment with an emphasis on personal development, brand standards and delivering elevated customer experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.